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Xico

    Incident Communications Manager - Xico, México - Experis

    Experis
    Experis Xico, México

    hace 2 semanas

    Experis background
    Descripción
    Experis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, Norteamérica y Europa


    Estamos buscando
    :
    Incident Communications Manager.

    *Objetivo
    :

    Comunicar notificaciones operativas a los clientes finales y las partes interesadas internas
    Actividades
    :

    Experiência en solución de problemas técnicos o gestión de incidentes, con amplia experiência en tecnologías de infraestructura central (por ejemplo, servidor, cómputo, almacenamiento, red, autenticación, bases de datos) Impulsar las comunicaciones con los clientes, los equipos de desarrollo y el liderazgo de operaciones con respecto a los eventos planificados y no planificados.

    La capacidad de comprender actividades complejas de mantenimiento/cambio para desarrollar un plan y una estrategia de comunicación generales Preparar documentos RCA para el cliente que expliquen los problemas técnicos que causaron una interrupción no planificada Trabajar en estrecha colaboración con el equipo de gestión de incidentes y la ingeniería de productos para identificar rápidamente el impacto en el cliente (quién, cómo, cuándo) Conocimiento de la infraestructura de la nube y tecnologías relacionadas.

    La certificación en la nube es una ventaja.

    (por ejemplo, servidor, cómputo, almacenamiento, red, autenticación, bases de datos) Capacidad para trabajar turnos ocasionales de fin de semana a cambio de otros días libres durante la semana para mantener turnos de 5 días a la semana.

    Experiência en operaciones, gestión de incidentes o espacio de comunicaciones técnicas reactivas.

    Ofrecemos**:

    Sueldo mensual. Prestaciones de ley. Prestaciones superiores a la ley. Seguro de gastos médicos mayores. Esquema 100% Nómina. Home Office definitivo.
    Interesados favor de postularse por este medio.


    Tipo de puesto:

    Tiempo completoSalario:
    $75,000.00 $85,000.00 al mesHorario: Turno de 8 horas


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