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Guadalajara

    Software Support Specialist - Guadalajara, México - Amdocs

    Amdocs
    Amdocs Guadalajara, México

    hace 2 horas

    Amdocs background
    Descripción

    In one sentence

    Responsible for providing outstanding technical support to a global customer base.

    Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

    What will your job look like?

  • Provide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.
  • Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
  • Analyze production issues from the business and application/code perspective and outlines corrective actions.
  • Technical focal point with other teams to resolve cross product/solution issues.
  • Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
  • Bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
  • Contribute in meeting various SLA's and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.
  • Onboard new employees and train them on processes and collaboration with team members. Take active role in team building, including technical mentoring and knowledge transfer.
  • Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.

    • All you need is...

  • Bachelor's degree in computer science/Information Technology or equivalent
  • 4 years' experience as a Software Support Engineer.
  • 4 years' experience working with Java, SQL, Unix.
  • 3 years' experience in billing/invoicing/collections.
  • English advanced skills.
  • Mexico City and Guadalajara offices.

    • NTH:

  • Facing customer skills.
  • Experience as Team Leader.
  • Software support experience (L2, L3).
  • Automation experience.

    • Why you will love this job:

  • Get a chance to gain valuable experience and wide knowledge of Software integrative systems
  • Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise
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