- Meet with new accounts in the onboarding process and start an ongoing working relationship
- Provide "white glove service" to assigned clients
- Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
- Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Effectively direct, coordinate, and follow-up unresolved issues with different departments if needed
- Monitor account activity such as orders, inventory, shipping, and more
- Order Processing/ MangementAcount follow up
- Experience in the customer service field
- Ability to learn software systems
- Strong empathy for Merchants and a passion for revenue and growth
- Strong attention to detail and high-level organizational skills are a must
- Demonstrate excellent verbal and written communication skills
- The ability to take initiative and use critical thinking to solve problems
- Experience working with warehouses, e-commerce, or logistics is a plus
- Knowledge in CRM systems such as Sales-Force, Oracle, Microsoft Dynamics among others. Schedule
- Friday from 7am till 5pm.
Located in front of Plaza Sendero within Los Nogales industrial park_
(Tijuana- Rosarito 2000 Corridor) _
Or _
Parque Industrial El Bajio, Los Olivos 6500-Int. 1-F, 21503 Tecate, B.C. _Tipo de puesto:- Inglés (Obligatorio)
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Customer Service For The Manufacturing Industry - Tijuana, México - North American Production Sharing De México S.A. De C.V.
Descripción
Customer Service Representative*What you'll do
:
:
Monday
Tiempo completoSalario:
$1.00 - $2.00 al mesIdioma:
Lugar de trabajo:
Empleo presencial