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    Customer Success Manager - Mexico, México - generatalent

    generatalent
    generatalent Mexico, México

    hace 3 días

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    Descripción

    Electronically interact with customers to ensure delivery on the customer promise and increase their use and resulting benefit from the services they receive: n Nurture and develop client relationship to help clients extract the maximum value from SE contracted services.

    n Identifies & match clients needs with SE products & services to drive successful expansion/renewal.

    n Secure customer experience & satisfaction for SE contract service offers (jointly with Connected Services Hubs (CSH), formerly Service Bureaus).


    Characteristics :

    • Aligned by digital offer / recurring contracted service
    • Focus is on electronic interaction with the customer
    • Low touch (only digital) with numerous customers spread allover the world
    • Context of low to medium expansion opportunity Experience: >2 years of experience in related positions.
    • Quality knowledge (industrial processes)
    • Preferably, Product knowledge (energy products, energy systems, industrial automation)
    • Advanced English
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