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    Associate, Driver Assist Rep - México - Element Fleet Management

    Element Fleet Management
    Element Fleet Management México

    hace 2 semanas

    Default job background
    Descripción
    Get started on an exciting career at Element_Element employees make a difference in the lives of others every day.

    We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience.

    This takes hard work and innovation, and we need more like-minded people on our team.
    Driver Assistance Representative es parte de un equipo con enfoque en atención a clientes (Conductores de vehículos). Responsable de la resolución de los requerimientos de Usuarios durante un primer contacto preferentemente, siempre regido bajo estándares de calidad en excelencia en el servicio.
    • Registro de solicitudes de los Conductores en el sistema CRM para un seguimiento puntual y proactivo de las peticiones.
    • Proveer de una Guía en procesos de Element y ubicación de centros de servicio a los Conductores en los contactos con el Centro de Contacto Telefónico.
    • Proveer de una Guía Técnica Automotriz Básica a los Conductores en los contactos con el Centro de Contacto Telefónico.
    • Seguimiento de casos especiales y a la medida de clientes estratégicos.

    Calificaciones
    • Educación y Experiência
    • Licenciatura o Ingeniería concluida o Trunca, preferentemente en Admin.
    De Empresas, Industria de la hospitalidad, Ingeniería Mecánica o Automotriz- Deseable pero no mandatorio: Bilingüe- Al menos 1 año de experiência en Servicio a Clientes- Conocimientos y Competencias- Excelente Comunicación verbal y escrita- Enfoque a Clientes y Organización- Fuerte seguimiento a tareas y rápido aprendizaje- Sentido de urgencia y priorización- Actitud de servicio y trabajo en equipoWhat's in it for You- A culture of innovation, empowerment, decision-making, and accountability- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)- Hybrid work environment for most positions- or call _ _
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