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Analista De Soporte App, Apis - México - Talent Center Institute
Descripción
Vacante para la empresa Talent Center Institute en Querétaro, Querétaro:Ing. Sistemas o afínInglés Intermedio avanzadoExperiência de 2 a 3 añosen soporte aapp en plataforma global dentro del sector financiero, banca o similar, monitoreo, gestión de incidencias, solución de problemas de aplicaciones a través dediversas herramientas atendiendo procesos críticos en Europa, USA y Asia.
Responsabilidades:
Recepción, priorización, investigación, escalado y resolución de incidencias.
Seguimiento de alertas críticas.
Soporte y gestión de incidencias deaplicacionesAppian.
Monitorización de E2E de procesos crítcos para Europay otros países de aplicaciones Appian y API para USA, UK, Asia, entre otros.
Conocimiento de Microservicios y APIsLevantamiento y seguimiento de planes de mejora continua batch y online.Colaboración continua con equipos de segundo nível y proveedores.
Seguimiento de métricas para mejorar y detectar su deterioro.
Comunicación con usuarios siendo en ocasiones el único enlace de comunicación con Negocio.
Soporte a intervenciones, migraciones o despliegues de producto gestionados por otros equipos.
Despliegue a producción de aplicaciones.
Conocimientos de monitorización de aplicaciones.
Experiência en el marco ITILConocimiento de la metodología Agile ScrumConocimiento de DataBaseGestión y resolución de incidencias y peticiones a través de Service NowHabilidades TécnicasTecnología Appian, APIs, BBDD, SQL.Conocimientos técnicos sobre flujos de incidencias y puesta en producción de productos.
Jira, Confluence, BPM, E2E
Nível de educación deseada:
Superior - titulado
Nível de experiência deseada:Nível Experto
Función departamental:Recursos humanos
Industria:Consultoría, asesoría y servicios empresariales