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    Analista De Soporte App, Apis - México - Talent Center Institute

    Talent Center Institute
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    Descripción

    Vacante para la empresa Talent Center Institute en Querétaro, Querétaro:Ing. Sistemas o afínInglés Intermedio avanzadoExperiência de 2 a 3 añosen soporte aapp en plataforma global dentro del sector financiero, banca o similar, monitoreo, gestión de incidencias, solución de problemas de aplicaciones a través dediversas herramientas atendiendo procesos críticos en Europa, USA y Asia.


    Responsabilidades:

    Recepción, priorización, investigación, escalado y resolución de incidencias.
    Seguimiento de alertas críticas.
    Soporte y gestión de incidencias deaplicacionesAppian.

    Monitorización de E2E de procesos crítcos para Europay otros países de aplicaciones Appian y API para USA, UK, Asia, entre otros.

    Conocimiento de Microservicios y APIsLevantamiento y seguimiento de planes de mejora continua batch y online.
    Colaboración continua con equipos de segundo nível y proveedores.
    Seguimiento de métricas para mejorar y detectar su deterioro.
    Comunicación con usuarios siendo en ocasiones el único enlace de comunicación con Negocio.
    Soporte a intervenciones, migraciones o despliegues de producto gestionados por otros equipos.
    Despliegue a producción de aplicaciones.
    Conocimientos de monitorización de aplicaciones.

    Experiência en el marco ITILConocimiento de la metodología Agile ScrumConocimiento de DataBaseGestión y resolución de incidencias y peticiones a través de Service NowHabilidades TécnicasTecnología Appian, APIs, BBDD, SQL.Conocimientos técnicos sobre flujos de incidencias y puesta en producción de productos.


    Jira, Confluence, BPM, E2E
    Nível de educación deseada:

    Superior - titulado
    Nível de experiência deseada:Nível Experto
    Función departamental:Recursos humanos
    Industria:Consultoría, asesoría y servicios empresariales

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