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    Cust Exp Professional - Ciudad de México - Honeywell

    Honeywell
    Honeywell Ciudad de México

    hace 2 semanas

    honeywell background
    De jornada completa
    Descripción

    The Customer Experience Professional is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs. Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs.

    This role will be a champion for continuous improvement to deliver 'best in class' customer service and order management fulfilment. You will execute on bookings, order generation, periodic billing, renewal etc. Be part of the team that is solving complex problems for the customer. Comply with business processes and controls to deliver 'best in class' customer service and order management fulfilment.

    Key ResponsibilitiesProfound knowledge of domestic and international shipping requirements

    Profound knowledge of international shipping documents and why they are required

    Profound knowledge of country specific requirements

    Profound knowledge of Letter of Credit/Bank GuaranteesEnsure good document control

    Order entry, shipping and invoicing

    Handle incoming calls or inquiries from prospective customers or clients

    Transfer customer calls to appropriate staff

    Provide customers with general product and service information

    Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in

    Follow-up on outstanding customer inquires

    Assist customers effectively by solving customer disputes

    Completing supporting paperwork

    Set-up of new customers in SAP and update existing records where needed

    Research billing issues

    General administrative support

    Keep records of customer interactions (for instance, by using Services for Object)Foster relationships with internal and external customers

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