- Facilitate issue identification and analysis
- Investigate and resolve technical issues
- Track requests resolution
- Provide technical training
- Build relationships with customers
- Test products & software
- Develop and share knowledge
YOU MUST HAVE: - Bachelor ́s Degree on Engineering, Computer Science, or related experience.
- Strong English verbal and written communications skills
- 3 to 5 years of Tech Support Experience or related.
- Knowledge on Computing, Networking and / or other technical background. Data base SQL Oracle, Bluetooth connection.
WE VALUE - Customer facing experience
- Experience in the industry is preferred
- Excellent interpersonal and verbal & written communication skills
- Strong continuous improvement mindset, strong leadership impact
- Demonstrated experience with Knowledge Management & Call Center Management
- Good administration skills
- Some experience with a variety of the businesses product programming languages
Additional Information: -
JOB ID:HRD
Category:Customer Experience -
Location:Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico - Nonexempt
-
Tech Supp Professional
hace 1 semana
Honeywell Tlahuac, México**Innovate to solve the world's most important challenges**: · Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfa ...
-
Exp Tech Supp Professional
hace 3 semanas
Honeywell Tlahuac, México**Join a team recognized for leadership, innovation and diversity**: · Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer ...
-
Sr Tech Supp Professional
hace 3 días
Honeywell Tlahuac, México**Join a team recognized for leadership, innovation and diversity**: · **Technical Job Responsibilities** · - ** **Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. · - Provides technical support ...
-
Exp Tech Supp Professional
hace 4 días
Honeywell Tlahuac, México**Join a team recognized for leadership, innovation and diversity**: · Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer ...
-
Exp Tech Supp Professional
hace 1 semana
Honeywell Tlahuac, México**Driving Infinite Possibilities Within A Diversified, Global Organization**: · Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and ...
-
Tech Supp Professional
hace 1 semana
Honeywell México**Driving Infinite Possibilities Within A Diversified, Global Organization**: · Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and ...
-
Tech Supp Professional
hace 3 semanas
Honeywell Xico, México**Join a team recognized for leadership, innovation and diversity**:Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer sa ...
-
Exp Tech Supp Professional
hace 2 semanas
Honeywell México**Join a team recognized for leadership, innovation and diversity**: · Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer ...
-
Sr Tech Supp Professional
hace 3 semanas
Honeywell Ciudad de México**Join a team recognized for leadership, innovation and diversity**: · Customer interactions are primarily with Honeywell Fire's distribution partners, their administrators, and field service technicians, but may also include technical facilities staff affiliated with end-custome ...
-
Exp Tech Supp Professional
hace 2 semanas
Honeywell Ciudad de México**Join a team recognized for leadership, innovation and diversity**: · Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer ...
-
Sr Tech Supp Professional
hace 3 semanas
Honeywell Xico, México**Join a team recognized for leadership, innovation and diversity**:Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer sa ...
-
Sr Tech Supp Professional
hace 1 semana
Honeywell International Inc. Xico, MéxicoJoin a team recognized for leadership, innovation and diversityThe Senior Technical Support Professional is responsible forproviding technical support resolutions as well as accurate, timely referralinformation to our customers on our Alerton support line. This position iscritica ...
-
Tech Supp Professional
hace 2 semanas
Honeywell Mexico City, MéxicoResponsibilities · Facilitate issue identification and analysis · Investigate and resolve technical issues · Track requests resolution · Provide technical training · Build relationships with customers · Test products & software · Develop and share knowledge · YOU MUST HAVE · Bach ...
-
Tech Supp Professional
hace 1 semana
Honeywell Ciudad de México De jornada completa· Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. · You will drive timely identification, investigation ...
-
Tech Supp Professional
hace 6 días
Honeywell Mexico City, MéxicoResponsibilities · : Facilitate issue identification and analysis · Investigate and resolve technical issues · Track requests resolution · Provide technical training · Build relationships with customers · Test products & software · Develop and share knowledge · YOU MUST HAVE · ...
-
Tech Supp Professional
hace 2 semanas
Honeywell Mexico City, México OTHERJoin a team recognized for leadership, innovation and diversity · Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer sati ...
-
Exp Tech Supp Professional
hace 2 semanas
Honeywell Mexico City, México OTHERJoin a team recognized for leadership, innovation and diversity · Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer sati ...
-
Sr Tech Supp Professional
hace 3 semanas
Honeywell Mexico City, MéxicoResponsibilities · : Develop a strategy that the team members can use to better reach a project's goal. · Create and distribute reports to update the company on the team's progress. · Assign and/or delegate tasks to team members and communicates clear instructions. · Determine th ...
-
Exp Tech Supp Professional
hace 2 semanas
Honeywell Mexico City, México OTHERJoin a team recognized for leadership, innovation and diversity · Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer sati ...
-
Exp Tech Supp Professional
hace 3 semanas
Honeywell Mexico City, MéxicoResponsibilities · Facilitate issue identification and analysis · Investigate and resolve technical issues · Track requests resolution · Provide technical training · Build relationships with customers · Test products & software · Develop and share knowledge · YOUMUST HAVE · Bache ...
Tech Supp Professional - Xico, México - Honeywell
Descripción
Join a team recognized for leadership, innovation and diversity:Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Key Responsibilities: