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    Technical Customer Operations Representative - Toluca, México - Dana Incorporated

    Dana Incorporated
    Dana Incorporated Toluca, México

    hace 1 semana

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    Descripción

    Job Purpose

    • Provide technical and commercial assistance and application specific information to our customers and internal customer service personnel in order to promote Dana product. :
    • Answer customer and internal customer service product technical inquiries using engineering/production data.
    • Assist in determining how product is to be serviced with assistance from technical service or engineering depts
    • Provide internal departments with corrections to current publications where identified

      • Assist customers/Crossville in part dimensional information from prints

      • Provide support on quotes for service units, (transmissions, axles, electronic controllers

      • Prepare recommended inventory lists for new products/customer applications

      • Provide support/participate in product launch/ product phase out/complexity reduction teams

      • Propose service parts overhaul kits for specific components/units

      • Help promote the sale of these products to our customers

      • Provide application specific information

      • Provide solutions/solve problems

      • Help promote the sale of Dana product

      • Create solid customer relations and provide excellent customer satisfaction

      • Be a problem solver and information source for the customer, with solutions and data
    • Performs all other duties as assigned

    Job Duties and Responsibilities

    EDUCATION AND QUALIFICATIONS

    • Associates Degree in Engineering or related area experience

    SKILLS AND COMPETENCIES

    • Experience and product knowledge of Dana parts
    • Technical aptitude/interest
    • Customer focused
    • Superior communication skills, both oral and written Technical
    • Self-starter, able to accept responsibility and prioritize work load
    • Computer knowledge required
    • Ability to work as a team member
    • Ability to read engineering prints
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