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    Pregnancy Care Coordinator - México - New Life Mexico

    New Life Mexico
    New Life Mexico México

    hace 1 semana

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    Descripción

    Pregnancy Care Coordinator*Main responsibilities
    :

    • Coordinate pregnancy care of Surrogate mothers according to doctor's instructions.
    • Take care on Pregnant Surrogates, answer their phone calls, assist them during emergencies, accompany them to the clinic if necessary
    • Update intended parents with regular scans and tests of pregnant Surrogates
    • Show exceptional customer service to intended parents and assist them throughout the entire pregnancy, keep them well informed and sent medical reports after carefully reviewing them first.
    • Update Pregnancy Care module of Intranet System on a weekly/ daily basis.
    • Coordinate payments: Prepare invoices according to payment Annex and make sure payments are collected according to set deadlines.
    • Coordinate baby delivery, coordinate maternity hospital Bills.
    • Collect testimonials, google reviews and family photos, video testimonials for marketing purpose (very important).
    • Show exceptional customer service to Surrogate mothers to ensure they are well supported during the pregnancy in spite of their different personalities and characteristic.
    • Collect Pregnant Surrogate Mother's Video testimonials once/ twice a month.
    • Be open and flexible towards constructive criticism. Be open and constructive towards patient negative feedbacks.
    • Be always ready to run extra miles for patients as well as for Surrogate mothers.
    • Any other responsibilities assigned by the Manager.Skills/other requirements
    • Fluency in English
    • Excellent communication skills which makes sure patients and surrogates feel not only guidance but genuine care, warmth and support.
    • Excellent problem solving and customer service skillsSalary
      : $18, $20,000.00 per monthAbility to commute/relocate:
    • Cancún, QRoo: Reliably commute or planning to relocate before starting work (required)Experience**:
    • Customer service: 1 year (preferred)

    Work Location:
    In person
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