- Communicate with users who need support. Zendesk is the primary tool youll be using.
- Answer emails, do live chats, and call users to ensure every one of our customers receives the highest quality service.
- Manage your own KPIs.
- Manage your own OKRs and roadmaps after the first year.
- Provide feedback to voice actors on the quality of their profiles.
- A proactive mindset.
- Proactivity. (Were repeating it because it really is that important)
- The ability to respond quickly as well as creatively to unexpected situations and turn problems into opportunities.
- Strong problem-solving skills and familiarity with web technology.
- A passionate and entrepreneurial attitude.
- Strong communication skills.
- Adaptability.
- Inquisitiveness.
- A learning mindset.
- Native English speaker/writer or someone with at least C1 level certification.
- Experience in voice-over or audio production is a plus.
- Other languages are a plus.
- Knowledge of SQL, Zendesk, Hubspot, and sales is definitely a plus
- Senior Customer Success Associate
- Key Account Manager
- Customer Success Lead
- Community Manager
- UX Researcher
- Intrapreneur
- Founder of your own business.
- 100% remote work.
- Home office set-up.
- Paid parental leave.
- Flexible vacation time.
- Flexible sick days, including days off for emotional and psychological well-being.
- During the onboarding, a financial advisor session will help you better understand how taxes and social security work in your country.
- An education allowance of up to 2000 USD per year.
- 3600 USD annually towards the health insurance of your choice.
- A 6000 USD annual budget for additional perks of your choice (co-working, home stipend, well-being, retirement plan, or financial advisor)
- A 4500 USD budget for equipment (laptop; screen; keyboard; mouse or trackpad; standing desk; noise-canceling headset).
- All team members own their equipment after one year at Voice123.
-
Partner Success Associate
hace 5 días
Expedia Partner Solutions México**Partner Success Associate (Portuguese & English)** · The Partner Success Associate's primary responsibility is to ensure that Expedia Group's lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base. In doing so, ...
-
Customer Success Associate
hace 18 horas
Wobot México**Responsibilities**: · - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction · - Establish a trusted and strategic advisor relationship to help drive the continued value of ...
-
Customer Success Associate I
hace 1 semana
Rackspace Ciudad de MéxicoProvides support to the Customer Success Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Customer Success Managers the Customer Success Associate proactively manage inbound customer request ...
-
Customer Success Associate Ii
hace 18 horas
Gigamon Ciudad de MéxicoGigamon, recently certified as a Great Place to Work, helps the world's leading organizations run fast, · stay secure and innovate. We provide the industry's first elastic visibility and analytics fabric, which · closes the cloud visibility gap by enabling cloud tools to see the ...
-
Associate Client Success Executive
hace 5 días
Thomson Reuters Ciudad de México**Associate Client Success Executive**: · Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? ...
-
Customer Success Associate
hace 3 días
Sofía MéxicoWe are seeking a motivated and customer-focused person to join our team as a Customer Success Associate. The ideal candidate will be enthusiastic about building strong relationships with our clients, ensuring their satisfaction, and driving value through our journey. This role of ...
-
Customer Success Associate
hace 1 día
CARTO Ciudad de México De jornada completa· Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the "where" and the "why" of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developer ...
-
Client Success Associate
hace 5 días
Sermo México400+ employees, 9 countries, and 1 mission - to amplify the voice of physiciansglobally. · That is where you come in. Helping unite physicians across the world tosupport betterpatient outcomes—and even save lives— is an incredible feeling. Join us · What we're about: · Commun ...
-
Operations Associate, Customer Success
hace 3 días
Visit Tlahuac, Méxicois looking for a passionate and ambitious Operations Associate, Customer Success to join our remote team. The Operations Associate, Customer Success will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in ...
-
Associate Customer Success Executive
hace 18 horas
Thomson Reuters Tlahuac, México**Associate Customer Success Executive** · Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? ...
-
Associate Customer Success Executive
hace 5 días
Thomson Reuters Tlahuac, México**Associate Customer Success Executive**: · Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts ...
-
Operations Associate, Customer Success
hace 12 horas
Visit, Inc. Ciudad de Méxicois looking for a passionate and ambitious Operations Associate, Customer Success to join our remote team. The Operations Associate, Customer Success will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in ...
-
Fioneer Customer Success Associate
hace 1 día
SAP Fioneer Mexico City, México De jornada completaIf you are a recent graduate with a Bachelor/Master's in computer science or information technology and you are looking for your first opportunity to kick-start your career in a global company with dynamic and collaborative environment, Fioneer has an exciting opportunity for you ...
-
Fioneer Customer Success Associate
hace 3 días
SAP Fioneer Mexico City, México De jornada completaDescription · About SAP Fioneer · SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. We bring financial services to the next level with innovative software solutions and platforms. · We are helping companies in t ...
-
Associate Customer Success Executive
hace 1 día
Thomson Reuters Ciudad de México De jornada completaAssociate Customer Success Executive · Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Ar ...
-
Associate Customer Success Executive
hace 2 días
Thomson Reuters Mexico City, México De jornada completaAbout the Role · : In this opportunity as an Associate Customer Success Executive you will: · Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group · Identify the best virtual channel for engagement with custo ...
-
Associate Customer Success Executive
hace 5 días
Thomson Reuters Ciudad de México De jornada completaAssociate Customer Success Executive · Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Ar ...
-
Nutanix Mexico City, MéxicoThe Opportunity · Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you. Nutanix (NTNX) is looking for a passionate Senior Associate Custo ...
-
Field Service Vendor Management
hace 5 días
Unisys Ciudad de México**Job Description** We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associat ...
-
Técnico de Campo- Celaya y Alrededores
hace 2 días
Unisys Ciudad de México**Job Description** We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associat ...
Customer Success Associate - Mexico City, México - Voice123
Descripción
Customer Success Associate - Full time
We're crafting the future of the voice-over industry and were currently looking for a full-time Customer Success Associate wholl help look after Voice123's global user base of voice actors and clients So, are you comfortable working in a highly-efficient and fast-paced technology environment? Then this is a fantastic career opportunity
Responsibilities
Requirements
Some of the hard and soft skills you'll need for this role:
Career path
Youll be expected to remain in the role for at least one year. The knowledge and experience you'll gain once youve completed the role cycle may enable you to move into the following roles - either at Voice123 or somewhere else:
Team structure
Youll be working directly with the Customer Success Lead. Of course, as we learn, experiment, and grow, our team structures may change.
Working remotely
Voice123 has long been a remote-first company, so this role is open to professionals anywhere in the GMT-5 time zone. You can work from home or you can work from a coworking space, if you prefer - its included in your perks package.
About Voice123
17 years ago, Voice123 pioneered online voice casting by creating the first platform of its kind that could help voice actors build a successful, lifelong voice over career.
Working at Voice123 means highly-talented, entrepreneurially-minded people will surround you. We love our team members and encourage their personal and professional development inside and outside the company. A team commitment to our goals and one another rules
Compensation and perks
We value transparency, so your compensation will be USD 19,800 annually. This figure includes social security and taxes; those costs are your responsibility. As part of your career path, however, your income is likely to increase as you grow in the role.
Apart from basic compensation, we offer our team members a perks package to support their needs. Being a member of Voice123 means, you can enjoy the following:
Our commitment to diversity
We aim to provide a multicultural experience and equal opportunities throughout the organization. You'll work in an engaging and completely safe environment. No discrimination is tolerated.
Taking action to bring about social change
We believe we have a responsibility to be the change we want to see in the world. We have razor-sharp minds and much-accumulated knowledge in the company we put to good use whenever we can. Thus far, we've been able to support various social entrepreneurs and NGOs in ideating new and exciting solutions to pressing social issues. We encourage our team members to participate in social efforts actively. We also regularly support charitable campaigns.