- Mobile Service
- Pickup & Delivery
- Online Service Reservations / GXP
- Ford Pass Rewards & Redemptions
- Ford Guest Experience
- Sales / Service NPS Lead
- Ford Commitment Program
- Model e CX Implementation
- FCP Exception Requests
What You'll Need:
Experience, Background & Requirements - Bachelor's Degree in Marketing, Finance, or other Business
- Field dealer contact experience preferred
- Knowledge of dealership operations and dealership financial statements/sales and profit forecasts
2+ years of experience in Sales related jobs*
Strong communication skills in English (both written and verbal)Competencies & Skills - Strong interpersonal / leadership / organizational skills and competencies
- Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel
- Able to work independently, and with ambiguity
- Strong verbal and written English proficiency
- Experience in the Microsoft Office suite
- Ability to work with accuracy under pressures of time and workload
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Cx Performance Zone Analyst - Naucalpan de Juárez, México - Ford Motor Company
Descripción
The Role:
Remote point of contact for Dealers within a Region with Small Volumes
Your Impact:
Roles & Responsibilities