- Serve as the primary resource for sales and account management teams to understand content/product offerings, business policies, order processing, credits, and procedures and assist in problem-solving on all issues.
- Permission prospective clients for trials
- Complete and update regulatory documentation for governmental clients.
- Support for administrative tasks relating to order fulfillment (new sales, cancellations, renewals, etc.)
- Input billing information (, products, pricing, billing address, etc.) into relevant systems, supporting the quote to billing processes.
- Escalate and follow up on client's billing and invoicing issues.
- Maintaining client data (such as contacts, addresses, service changes, etc.) in relevant systems
- Ensure pipeline accuracy and support monthly forecast processes.
- Engage with the Commercial Policy team to support contract fulfillment and compliance.
- Responsible for ensuring procedure changes are supported, implemented, and followed to maximize efficiency, delivering quality services to customers for all order-to-cash processes.
- Train, interact, and provide analytics (usage) with customers (via phone, email) on an as-needed basis.
- Share best practices and knowledge related to new products, and sales process best practices.
- Provide logistical support for regional sales meetings and other events as needed.
- Bachelor's degree.
- Language skills: Fluent in English and Spanish with business-level language skills and Portuguese as a plus.
- Experience with Salesforce, and SAP a plus.
- Organizational, prioritization, attention to detail, and high degree of accuracy are a must.
- Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues.
- At least 3 years of experience in a business operation, sales support, order management, or customer service function
- Strong communication skills (written, oral, presentation)
- Customer-oriented
- Comfort with working in a complex and dynamic environment, juggling multiple priorities and interacting with people at different levels of the organization and across multiple functions.
- Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives.
- Ability to work in a team environment as well as independently.
- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription, and employee incentive programs; resources for mental, physical, and financial wellbeing
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
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Media Sales Support Representative - Mexico City, México - Thomson Reuters
Descripción
About the Role
:In this opportunity as a Media Sales Support Representative , you will:
About You
You're a fit for this role if your background includes:
To apply, please upload your updated resume in English.
Location: CDMX
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to yourpersonal and professional growth through:
#LI-JA1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
