Trabajos
>
Mexico City

    Technical Support Representative - Mexico City, México - LSA Recruit

    LSA Recruit
    LSA Recruit Mexico City, México

    hace 3 días

    Default job background
    De jornada completa
    Descripción

    Our client is a Business Process Services provider. They provide Next-Gen CX and back-office transformation services using Design, Technology, Analytics and our lovely People. They focus on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture and Food and Beverage. Their approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements. Our client's BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire life cycle of the end users and covers both the revenue and cost sides of the customers' business operations. The BPS includes Operations, BPM and Consulting.

    Benefits:


    • Competitive salary package.


    • Comprehensive training program.


    • Opportunities for career advancement and professional development.


    • Dynamic and supportive work environment.

    The Role

    Job Title: Associate – Technical Support (Retention, Cross-selling, and Customer Service)

    Location: Onsite at Tecnoparque/Azcapotzalco

    Job Responsibilities:

    • Engage in retention efforts to ensure customer satisfaction and loyalty.
    • Resolving billing issues raised to ensure customer satisfaction and loyalty.
    • Utilize cross-selling techniques to promote additional products or services.
    • Provide exceptional customer service to address inquiries, concerns, and complaints effectively.

    Ideal Profile

    • B2 and/or C1 level of English proficiency.
    • Minimum 6 months of experience as a bilingual customer service agent to effectively liaise with the stakeholders of the region.
    • Minimum completion of high school with a certificate. Truncated degrees require a list of subjects completed, or a high school diploma if completed in the USA (up to grade 12).

    What's on Offer?

    • Opportunity within a company with a solid track record of performance
    • Join a market leader within IT Services
    • A role that offers a breadth of learning opportunities
  • Thermo Fisher Scientific

    Service Support Representative

    hace 1 semana

    Thermo Fisher Scientific Mexico City, México De jornada completa

    Actividades principales : · Interaccion con los clientes: levantamiento de necesidades, dudas, reclamos y consultas en general · Manejo del sistema de seguimiento de casos (CRM-Right Now) para el correcto seguimiento y gestion de los mismos · Manejo del sistema de gestion (E1-JDE ...

  • Xepelin

    Customer Support Representative

    hace 2 semanas

    Xepelin Ciudad de México

    Somos una FinTech que busca democratizar los servicios financieros para todo tipo de empresas. Nos apalancamos en la mejor tecnología para crear soluciones ágiles, personalizadas y transparentes. Nuestro objetivo es ser la FinTech B2B más grande de Latam y convertirnos en el CFO ...

  • Atos

    Tier 1 Technical Support Representative

    hace 3 semanas

    Atos Xico, México

    **L1 Tech support Jr. Bilingual****Training**: Onsite 4 weeks. San Nicolas de los Garza**Must have**: Basic Troubleshooting skills and fluent English, customer service and call center experience.**Hybrid Scheme**: 3 days a month in the Office, the rest of the month Home Office.** ...

  • Buscojobs México

    Customer Support Representative

    hace 1 semana

    Buscojobs México Xico, México

    y detalle de las actividadesExperiência y requisitosOrganizaciónNorth American Production Sharing de México, S.A. de C.V.GiroMaquiladora (Export.)Actividad principalAdministración de maquiladoras.Número de empleados10000**Área** Atención a Clientes**Contrato** Permanente**Turno** ...

  • Thermo Fisher Scientific

    Service Support Representative

    hace 1 semana

    Thermo Fisher Scientific Xico, México

    **Work Schedule**Other**Environmental Conditions**Office**Actividades principales**:Interaccion con los clientes: levantamiento de necesidades, dudas, reclamos y consultas en generalManejo del sistema de seguimiento de casos (CRM-Right Now) para el correcto seguimiento y gestion ...

  • Thermo Fisher Scientific

    Service Support Representative

    hace 1 semana

    Thermo Fisher Scientific Xico, México

    **Actividades principales**:Interaccion con los clientes: levantamiento de necesidades, dudas, reclamos y consultas en generalManejo del sistema de seguimiento de casos (CRM-Right Now) para el correcto seguimiento y gestion de los mismosManejo del sistema de gestion (E1-JDE): Gen ...

  • Humana 11

    Customer Support Representative

    hace 3 semanas

    Humana 11 Xico, México

    **IMPORTANTE EMPRESA DEDICADA A LA COMERCIALIZACIÓN DE COMPONENTES ELECTRICOS SOLICITA**: **Customer Support Representative**_**Perfil**: Lic. Comercio internacional; administración de empresas o afín. Género indistinto. Dominio del idioma Inglés (indispensable). Experiência prev ...

  • Ikraftsolutions Latam

    Tech Support Representative

    hace 3 semanas

    Ikraftsolutions Latam Xico, México

    Estamos en busqueda de un Tech Support Representative para proporcionar asistencia de nível empresarial a nuestros clientes. Diagnosticará y solucionará problemas de software y hardware asi como ayudar a nuestros clientes a instalar aplicaciones y programas.**Requisitos**:Ingles ...

  • Thermo Fisher Scientific

    Service Support Representative

    hace 1 semana

    Thermo Fisher Scientific Tlahuac, México

    **Work Schedule** · Other · **Environmental Conditions** · Office · **Actividades principales**: · Interaccion con los clientes: levantamiento de necesidades, dudas, reclamos y consultas en general · Manejo del sistema de seguimiento de casos (CRM-Right Now) para el correcto segu ...

  • Refinitiv

    PORTUGUESE / English Sales Support Representative

    hace 3 semanas

    Refinitiv Ciudad de México

    PORTUGUESE / English Sales Support Representative page is loaded · PORTUGUESE / English Sales Support Representative · Apply remote type Remote Job: Hybrid locations MEX-Distrito Federal-Reforma 26 time type Full time posted on Posted Yesterday job requisition id JREQ178796 Po ...

  • JayWay Travel Inc.

    Sales Support Representative

    hace 3 semanas

    JayWay Travel Inc. Ciudad de México

    Are you a native English speaker with a passion for travel and a knack for customer service or sales? If so, we want to hear from you · About Us: · JayWay Travel is a well-established and rapidly growing boutique travel company that specializes in creating fully customized exper ...

  • BigCommerce

    Technical Support Representative

    hace 4 semanas

    BigCommerce Ciudad de México

    **BigCommerce's** mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses. · We are ...

  • John Deere

    Customer Support Representative

    hace 2 semanas

    John Deere México

    There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it' ...

  • HighLevel Inc.

    Customer Support Representative

    hace 3 semanas

    HighLevel Inc. Ciudad de México

    **Location**: · This is a 100% remote opportunity for applicants residing in Mexico. · **Schedule**: · This is a full-time, 40 hours per week position. Open availability is needed and we have shifts available that span mornings, afternoons, evenings, and weekends. · **Who We Are* ...

  • SpotOn: Corporate

    Sales Support Representative

    hace 2 semanas

    SpotOn: Corporate Ciudad de México

    At SpotOn, we're helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and rest ...

  • Keep

    Customer Support Representative

    hace 3 semanas

    Keep Ciudad de México

    Upload your resume here to autofill key application fields. · Full Name · Email · or drag and drop here · LinkedIn Profile URL · Mobile Number (Please include country code) · Location (City) · Gender Pronouns (She/Her/Hers, He/Him/His, They/Them/Theirs, etc.) · Please rat ...

  • Ria

    Agent Support Representative

    hace 2 semanas

    Ria México

    The responsibilities will include but are not limited to the following: · - Handling of a high volume of inbound calls to the Agent Support department · - Analyze the needs of the agent and offer the appropriate solution · - Maintain an industry leading service level · - Communic ...

  • WorldStrides

    Program & Event Support Representative

    hace 2 semanas

    WorldStrides México

    The Program & Event Support Representative will work closely with Event Experiences Director to provide administrative support that will help the team with the organization's aims and objectives. The job entails daily support of planning and coordinating Envision programs and Per ...

  • Thomson Reuters

    Media Sales Support Representative

    hace 3 semanas

    Thomson Reuters Ciudad de México De jornada completa

    · Media Sales Support Representative · Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you · Join our teams Reuters is seeking a talented and experienced Medi ...

  • Knorr Bremse Group

    representative 1, technical support

    hace 3 semanas

    Knorr Bremse Group Ciudad de México

    Press Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Select how often (in days) to receive an alert: · | ON-SITE/REMOTE: On-site · Want to help shape tomorrow? At Bendix we've been doing it for 90 years...setting the standard with adv ...