Trabajos
>
Mexico City

    XM Success Consultant - Mexico City, México - Qualtrics

    Qualtrics
    Qualtrics Mexico City, México

    hace 6 días

    Default job background
    De jornada completa
    Descripción

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

    When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

    XM Success Consultant - Scale

    Why We Have This Role
    We understand that our customers' success is crucial to our own success as a company. By having a dedicated team focused on driving adoption, mitigating risk and expanding our customers, we can provide the support and resources needed to help our customers achieve their desired outcomes. This role is essential in ensuring the long-term success and satisfaction of our customers.

    How You'll Find Success
    • You will know you are doing an extraordinary job when your customers renew and expand their usage of Qualtrics.
    • You have good story-telling skills and can translate complex technology and business topics, trends, and opportunities into high-quality marketing content targeting a range of audiences.
    • You have strong organizational skills, can juggle multiple priorities, and are a great communicator who empathizes with your audience.
    • You are inventive in the face of challenges, you use your expertise to consult on best practices, and refuse to give up until our clients succeed.
    • You are excited about innovating, developing and executing content initiatives as well as making recommendations on marketing plans.


    How You'll Grow
    • You will have the opportunity to develop and refine your skills in customer relationship management, data analysis, and strategic planning.
    • You will collaborate closely with our sales, marketing, and product teams, gaining exposure to different aspects of the business and expanding your knowledge of customer success strategies.
    • We are committed to investing in the growth and development of our employees through continuous learning and professional development opportunities.


    Things You'll Do
    • Drive Customer Success at Scale by converting users into Qualtrics champions
    • Nurturing a high-volume of customers via digital touch campaigns and programs
    • Engage 1:1 with customers at critical points in the customer journey to ensure adoption and maturation
    • Monitor Customer Health Metrics and product engagement and intervene as early as possible when risks or issues arise
    • Hold Consulting calls for customers across the entire Scale Americas portfolio on speciality topics to drive usage, adoption and expansion
    • Partner with our global scale team on the Americas rollout strategy and execution of live events to maximize impact on customer adoption and maturation
    • Identify common customer challenges and actively suggest better solutions
    • Motivate our customers to conduct more research and carry their love of Qualtrics to other organizations
    • Raise critical customer concerns internally and mobilize resources to resolve issues
    • Collaborate with cross-functional teams, including Sales, Customer Operations, Renewals Team, Partners, and Professional Services, to evolve and scale our global service offerings
    • Prepare content that educates users at scale on how to fully utilize the platform


    What We're Looking For On Your Resume
    • Bachelor's degree
    • 3-5 years of experience in SaaS, strategy, consulting, operations, or an equivalent field
    • Strong communication and negotiation skills
    • Analytical mindset with the ability to translate data into actionable insights
    • Proven ability to track, prioritize, and drive multiple concurrent projects from beginning to end
    • Ability to work effectively in a fast-paced and dynamic environment
    • Interest in Software / Tech, you'll need to adopt our platforms easily. Previous experience with Qualtrics technology is a plus
    • Fluency in multiple languages is a plus
    • Gainsight experience is a plus


    What You Should Know About This Team
    • We have a passion for solving customer challenges coupled with a commitment to customer experience and satisfaction
    • We love to collaborate with teams across the organization while also being able to work independently and be a self-starter
    • A passion for technology and the ability to properly explain technical tasks to non-technical stakeholders


    Our Team's Favorite Perks and Benefits
    • Competitive salary, performance bonuses, and savings investment account.
    • Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
    • Monthly allowances.
    • Experience bonus to be used for an "Experience" of your choosing every year.
    • Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy.

    The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.



    Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
    ​​​​​​​
    Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

    Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

    Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

    Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
  • Ipsos

    Client Success Consultant

    hace 6 días

    Ipsos Tlahuac, México

    Ipsos, empresa francesa líder en investigación de mercado cuenta con presencia global en mas de 90 países incluido México. · **Sobre este puesto**: · El consultor de éxito al cliente será el experto en plataformas tecnológicas, trabajando en conjunto para brindar soporte técnico ...

  • Drivin

    Customer Success Consultant

    hace 1 semana

    Drivin México

    Drivin es un TMS SaaS que satisface necesidades logísticas de grandes, medianas y pequeñas empresas con operaciones intensivas de transporte. Ayudamos a nuestros clientes a rentabilizar y hacer más eficientes sus operaciones, mejorando su competitividad, nivel de servicio y la e ...

  • Outreach

    Customer Success Consultant

    hace 1 semana

    Outreach City, México

    **About the Team** · The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading ...

  • Ipsos

    Client Success Consultant

    hace 4 días

    Ipsos Xico, México

    Ipsos, empresa francesa líder en investigación de mercado cuenta con presencia global en mas de 90 países incluido México.**Sobre este puesto**:El consultor de éxito al cliente será el experto en plataformas tecnológicas, trabajando en conjunto para brindar soporte técnico a algu ...

  • Google

    Regional Consulting Lead, Cloud

    hace 1 día

    Google Ciudad de México

    **Minimum qualifications**: · - Bachelor's degree or equivalent practical experience. · - 15 years of experience in enterprise customer consulting, advising, or similar roles. · - Experience managing a region/territory including performance, and building, shaping, leading and gro ...

  • DXC Technology

    Applications Sales Executive

    hace 1 semana

    DXC Technology Ciudad de México

    People in Corporate Functions make DXC a well-run and high-functioning organization. Each team contributes to DXC's success, and everyone delivers world-class service and has opportunities to grow and learn._ · **About this role**: · The DXC Applications Sales Professional is an ...

  • HighLevel Inc.

    Customer Success Advisor

    hace 5 días

    HighLevel Inc. México

    Who We Are: · HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, "all things marketing" operating system that creates limitless opportunities for our customers. With over 20,000 custo ...

  • Abbott Laboratories

    Director, Talent and Organizational Consulting

    hace 1 semana

    Abbott Laboratories Ciudad de México

    **About Abbott** · Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. · **Working at Abbott** · At Abbott, you can do work that matters, g ...

  • Bridge of Hope

    Rail Track Expert

    hace 1 semana

    Bridge of Hope México

    ** Rail Track Expert (Metro) - Mexico** · The market leading infrastructure recruitment specialist is seeking an experience Track expert for an ongoing Metro project in Mexico City. · **Opportunity**: · My client is a leading European consultancy firm who are currently involved i ...

  • IBM

    Application Developer Mobile

    hace 3 días

    IBM Federal, México

    Introduction · In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients ...

  • DXC Technology

    Active Directory Specialist

    hace 6 días

    DXC Technology México

    **Sr. Active Directory & Azure AD Consultant - DXC Technology - 100% Remote** · Our DXC IT Outsourcing services provides customers with reliable, optimized and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a ...

  • GEP

    Senior Associate

    hace 2 días

    GEP Ciudad de México

    Company Overview: · GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client's success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leader ...

  • S&P Global

    Business Presentations Supervisor

    hace 6 días

    S&P Global Ciudad de México

    **The Role**: Business Presentations Supervisor - S&P Global Energy Consulting · **The Location**: Argentina (Buenos Aires) & Mexico (Mexico City) · **The Team**: The Energy Consulting team is an integral part of S&P Global Commodity Insights. We provide custom-built, expert cons ...

  • S&P Global

    Consulting Training Coordinator

    hace 1 semana

    S&P Global Ciudad de México

    **The Role**: Consulting Training Coordinator · **The Location**: Mexico · **The Team**: The Advisory Solutions (Consulting) team is an integral part of S&P Global Commodity Insights. We provide custom-built, expert consulting rooted in market leading intelligence to help clients ...

  • Novartis

    Consultant - Management Consulting (Diverse

    hace 6 días

    Novartis Ciudad de México

    392205BR · **Consultant - Management Consulting (Diverse positions levels)**: · Mexico · **Sourcing Statement** · **About the role** · We are looking to build a strong pipeline for future opportunities at diverse levels for the Consultant - Management Consulting structure. · The ...

  • Veeva Systems

    Consultant R&d Latam

    hace 6 días

    Veeva Systems Ciudad de México

    Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth pot ...

  • Rockwell Automation

    Mgr Technology Consultant Services and Solutions

    hace 1 semana

    Rockwell Automation Ciudad de México

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing compan ...

  • Appian

    Enterprise Account Executive

    hace 5 días

    Appian Ciudad de México

    At Appian, we're seeking to grow our culture of passion, energy, and innovation. Empowered by "the best idea wins," we thrive on collaboration and a culture of dissent · - encouraging all employees to challenge and elevate one another. We strive for diversity and inclusion throug ...

  • Boston Consulting Group

    Executive Assistant

    hace 4 días

    Boston Consulting Group Ciudad de México

    **WHAT YOU'LL DO**: · You are essential to our office, essential to our success. We are Boston Consulting Group (BCG), a 50-years young strategy consulting firm. Over the past few years, BCG has been ranked #1 in Consulting Magazine's annual "Best Firms to Work For" survey and #1 ...

  • Microsoft

    Technology Specialists- Compliance

    hace 4 días

    Microsoft Ciudad de México

    Security has never been more top of mind for governments and businesses, and Microsoft Security Solution is committed to keeping nations and citizens secure in an increasingly complex cyber landscape. As the largest security company in the world, we are ideally placed to think ou ...