- Ingeniería Industrial o relacionadas.
- Experiencia: Experiencia en calidad, mejora continua, metodologías de mejora continua y calidad.
- Ingles Avanzado
- Microsoft Office
- Entorno de trabajo flexible
- Seguro de salud
- Licencia parental
- Seguro de vida
- Tiempo libre voluntario
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Medical Information Associate I
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Medical Information Specialist I
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Junior Sous Chef
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Client Development Manager
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Accounts Payable Analyst
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Technical Account Manager
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Sales & Implementation Specialist, Mexico
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Billing Assistant Home Office
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Cash Application Analyst
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Lider Regional Client Inquiries - Mexico City, México - NielsenIQ
Descripción
Descripción del empleo
Acerca del Empleo:
Garantizar el proceso operativo de Client Inquiries en Operaciones para garantizar el proceso End 2 End de dudas que envian los clientes externos o internos tanto en tiempo como en forma, buscando que los clientes tengan las respuestas adecuadas en el menor tiempo posible
Responsabilidades:
● Define estrategias que permitan cumplir y superar los objetivos definidos, buscando oportunidades en la mejora de los procesos del area.
● Garantiza el cumplimiento de indicadores (100%), alinear con Customer Success todo lo necesario para cumplirlos.
● Gestionar el éxito de cada tarea de respuesta del Customer Success (clara y que solucione la duda) y gestionar la relación con Customer Success ejecutando y resolviendo la solicitud de Customer Success relacionada con el tiempo y de acuerdo con nuestros Acuerdos de Nivel de Servicio.
● Mantener una fuerte comunicación y alineación con todos los equipos relacionados con el proceso de Client Inquiries.
● Garantizar que los servicios prestados a los Customer Success sean oportunos y precisos de acuerdo con las necesidades y especificaciones de los client inquiries, cumpliendo con los estándares de calidad.
Requisitos
Acerca de ti:
Garantizar que todo el equipo este 100% entrenado y certificado correctamente/constantemente, para dar un buen servicio al cliente y soluciónar los errores de forma entendible.
Requisitos
Información adicional
Que hay para ti?
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.