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    Lider Regional Client Inquiries - Mexico City, México - NielsenIQ

    NielsenIQ
    NielsenIQ Mexico City, México

    Encontrado en: Talent MX C2 - hace 3 días

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    De jornada completa
    Descripción

    Descripción del empleo

    Acerca del Empleo:

    Garantizar el proceso operativo de Client Inquiries en Operaciones para garantizar el proceso End 2 End de dudas que envian los clientes externos o internos tanto en tiempo como en forma, buscando que los clientes tengan las respuestas adecuadas en el menor tiempo posible

    Responsabilidades:

    ● Define estrategias que permitan cumplir y superar los objetivos definidos, buscando oportunidades en la mejora de los procesos del area.
    ● Garantiza el cumplimiento de indicadores (100%), alinear con Customer Success todo lo necesario para cumplirlos.
    ● Gestionar el éxito de cada tarea de respuesta del Customer Success (clara y que solucione la duda) y gestionar la relación con Customer Success ejecutando y resolviendo la solicitud de Customer Success relacionada con el tiempo y de acuerdo con nuestros Acuerdos de Nivel de Servicio.
    ● Mantener una fuerte comunicación y alineación con todos los equipos relacionados con el proceso de Client Inquiries.
    ● Garantizar que los servicios prestados a los Customer Success sean oportunos y precisos de acuerdo con las necesidades y especificaciones de los client inquiries, cumpliendo con los estándares de calidad.

    Requisitos

    Acerca de ti:

    Garantizar que todo el equipo este 100% entrenado y certificado correctamente/constantemente, para dar un buen servicio al cliente y soluciónar los errores de forma entendible.

    Requisitos

  • Ingeniería Industrial o relacionadas.
  • Experiencia: Experiencia en calidad, mejora continua, metodologías de mejora continua y calidad.
  • Ingles Avanzado
  • Microsoft Office
  • Información adicional

    Que hay para ti?

  • Entorno de trabajo flexible
  • Seguro de salud
  • Licencia parental
  • Seguro de vida
  • Tiempo libre voluntario
  • About NIQ

    NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.


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