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information analyst - Monterrey, México - Atos
Descripción
The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
INFORMATION ANALYST
What you'll do:
• Work directly with the International Customer Care team to collect data and conduct analysis that directly impacts our customer service and outbound service performance
• Own and create reports and dashboards
• Use Tableau with ServiceNow Reporting tools such as: ServiceNow Native Reporting; Performance Analytics; Digital Portfolio Management (a ServiceNow module)
• On a daily basis, extract, manipulate, and analyze data to enable decision making on the key questions facing the Customer Care team
• Analyze data sets and have the opportunity to help our local markets improve our services
• Support managers and users acquiring data from various data sources
• Be responsible for data cleaning and data quality assurance
• Own ETL processes
• Support the International Service Delivery team on ad-hoc analytical tasks
Who we are looking for:
• You have professional experience with data-intensive projects using SQL and data visualization tools such as Tableau
• You graduated from a top-tier university with an excellent academic record in business or MINT/STEM and/or previous experiences in business intelligence, data engineering, management consulting, or other relevant areas.
• You have 3 years' of experience in related practical and relevant work.
• You have experience with ServiceNow and Reporting tools such as: ServiceNow Native Reporting; Performance Analytics; Digital Portfolio Management (a SNOW module)
• You are professionally fluent in SQL
• You have experience with ETL processes.
• You may have some experience with automation and python
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.
