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    Technical Business Analyst Specialist - Guadalajara, México - Amdocs

    Amdocs
    Amdocs Guadalajara, México

    hace 3 días

    Amdocs background
    Descripción

    Job ID:
    Required Travel :Minimal Managerial - No Location: :Mexico-Guadalajara (AM)
    Who are we? Amdocs helps those who build the future to make it amazing.

    With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers.

    Our approximately 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations.

    Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

    In one sentence Prioritize, plan, and assign tasks to team members based on ability/focus for the day


    What will your job look like? You will lead and mentor a small team within a specific task or projectYou will be responsible for processes, KPIs, and communication within the projectYou will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoringYou will also have hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge managementYou will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk ticketsYou will guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix All you need is..

    6 years of relevant industry experience5 years of experience as SysAdmin, DBA, Infra, Middleware, or support.
    Excellent communication skills and ability to respond to customer queries quicklyExperience dealing with teams in different time zones.

    Good hands-on technical knowledgeExcellent domain knowledge in incident handling, production management, and audit processesExperience in a complex global, matrix organization working across multiple time zonesExperience in working in ambiguous situations, working under pressure, and flexible work hoursProduction-oriented with a sense of urgency and sensitive to production requirements.


    Why you will love this job:

    You will have a wide scope of activitiesYou will have excellent products and solutionsYou will have scope for professional development Amdocs is an equal opportunity employer.

    We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

    #J-18808-Ljbffr
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