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    Technical Business Analyst Specialist - Guadalajara, México - Amdocs

    Amdocs
    Amdocs Guadalajara, México

    hace 1 día

    Amdocs background
    permanent
    Descripción

    In one sentence

    Prioritize, plan, and assign tasks to team members based on ability/focus for the day

    What will your job look like?

  • You will lead and mentor a small team within a specific task or project
  • You will be responsible for processes, KPIs, and communication within the project
  • You will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoring
  • You will also have hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge management
  • You will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk tickets
  • You will guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix

    • All you need is...

  • 6 years of relevant industry experience
  • 5 years of experience as SysAdmin, DBA, Infra, Middleware, or support.
  • Excellent communication skills and ability to respond to customer queries quickly
  • Experience dealing with teams in different time zones.
  • Good hands-on technical knowledge
  • Excellent domain knowledge in incident handling, production management, and audit processes
  • Experience in a complex global, matrix organization working across multiple time zones
  • Experience in working in ambiguous situations, working under pressure, and flexible work hours
  • Production-oriented with a sense of urgency and sensitive to production requirements.

    • Why you will love this job:

  • You will have a wide scope of activities
  • You will have excellent products and solutions
  • You will have scope for professional development
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