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    Global Technical Services Manager - México - CloudFlare

    CloudFlare
    CloudFlare México

    hace 1 semana

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    Descripción

    Available Locations: Mexico

    About the Department:

    The Partner team works hard to grow the Partner ecosystem around Cloudflare. Channel Account Managers, Partner Development teams, and Partner Solutions Engineers all support partner businesses as they grow and scale with Cloudflare. All working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

    About the Role:

    This role is strategically focused on service delivery and operational excellence for Cloudflare's Managed Service Providers (MSPs) and Distribution Partners. In this player/coach role, you will guide Channel partners through their Cloudflare journey with your strong leadership, technical, and business acumen as well as lead, mentor, and develop a team to deliver technical services coverage to MSP and Distribution partners. This role/team helps our partners build and scale different service offerings to ensure our end-customers receive an amazing Cloudflare experience.

    You'll be pivotal in streamlining and ongoing satisfaction with Cloudflare services provided by channel partners. Your position involves high-level engagements and discussions with C-suite executives at partner organizations, focusing on post sales partner success. You'll be responsible for ensuring the smooth onboarding of new partners, providing ongoing post-sales support, and maintaining high partner satisfaction. Your technical knowledge of Cloudflare's solution, industry expertise, familiarity with go to market models and ability to manage large cross-functional projects will allow you to act as a trusted advisor for your partners alongside Cloudflare's Partner Success Managers, Channel & Alliance Managers and Solutions Engineers.

    To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of partner and customer success should drive you through the entire organization as you seek out and advise your team on how to provide scalable technical services coverage for partner needs.

    Reporting to the Head of Partner Services, you will own the performance and development of the team with accountability for Team Development, Operational Diligence, and partner with the Revenue organization to drive positive outcomes in developing technical partner practices.

    Specifically, we are looking for you to:

    • Actively engage with MSPs and distribution partners, guiding them through their journey with Cloudflare, focusing on post-sales and onboarding processes.
    • Develop and manage a tailored support framework for MSPs and distributor partners, ensuring they receive the assistance needed for efficient Cloudflare solution deployment and management.
    • Oversee the creation of specialized resources and tools designed to enhance partner capabilities in service delivery and customer support.
    • Utilize your strong communication skills and technical understanding to develop strong relationships with partners.
    • Lead your team with clarity and empathy, creating a culture of innovation, safety, and creativity.
    • Clearly articulate and implement your team's vision and strategy, promoting collaboration and operational excellence.
    • Oversee and report on various initiatives and projects, focusing on enhancing partner capabilities and development within the post-sales landscape.
    • Concentrate on mentoring and developing your team, ensuring they possess both the functional and technical skills necessary for effective partner support.
    • Champion the development of technical services practices for partners, collaborating with colleagues to create enriching partner experiences.
    • Establish a continuous feedback loop with partners to identify areas for improvement in post-sales support, leading initiatives to enhance partner satisfaction and success.
    • Ability to troubleshoot and resolve technical issues related to Cloudflare services.
    • Strong grasp of networking concepts, including DNS, CDN, and web security.
    • Understanding of cybersecurity principles and practices.
    • Experience with API management and integration, essential for automating and customizing service platforms.
    • Experience with cloud-native solutions, architectures, and services, especially those relevant to scalable and secure internet operations.

    We know that the ideal candidate may not have all of the above skills on Day 1 and we're committed to developing and investing in the right person for the role.

    #J-18808-Ljbffr
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