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    IT Helpdesk Support - Mexico City, México - One Park Financial

    One Park Financial
    One Park Financial Mexico City, México

    hace 2 semanas

    Default job background
    De jornada completa
    Descripción

    Duties and Responsibilities


    • Provides intermediate-level support to end-users for Windows Users (Active Directory).

    • Windows Support.

    • VoIP Support

    • Office365 & Exchange Online Support.

    • Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc.

    • Interacts with Network Services, Server Services, Security Administration, and Planning/Compliance to identify and correct core problems

    • Simulates or recreates user problems to resolve operating difficulties

    • Maintains System Utilization Reports and works with On-Time Performance to monitor and report Technology related

    • Tracks System outages daily

    • Maintains Help Desk Knowledge Base and interacts with technicians to keep the information accurate

    • Provides training and guidance to less experienced team members

    • Handles problems that other team members are unable to resolve

    • Processes Technology Requests for Installs/Adds/Moves/Changes

    • Review problem Tickets and Change Tickets to ensure service levels are being maintained

    • Assists in maintaining departmental procedure documentation and ensuring consistent and accurate handling of problems

    Requirements

    • • Associates / Bachelor's degree preferred and/or certifications + experience.
    • • Certifications: A+ or Microsoft Desktop Support (Following Certifications are a Plus: CCNA, Network+, Server+, Security+) Optional
    • • Windows Server & Active Directory experience
    • • Exchange or Office365 Support experience
    • • VoIP
    • • Effective Communication Skills (English and Spanish)
    • • 1+ years of Help Desk Experience
    • • 1+ years of troubleshooting experience with Network and Windows Active Directory environments
    • • Strong interpersonal, written, and verbal communication skills
    • • Strong problem-solving and analytical skills

    Benefits

    • Competitive Salary
    • Private Medical Insurance
    • Growth Opportunities
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