- Provide our customers with crucial guidance as they migrate to modular and containerized environments. As a trusted advisor you will help customers realize all the benefits of our Application Services across multiple cloud environments.
- Lead multiple technology challenges, prioritizing by customer and business needs.
- Through our Knowledge Centered Service (KCS) practices, turn your experience into knowledge for customers and peers.
- Work closely with Product Management and Product Development on new leading edge products and technologies.
- Ability to focus on overall customer satisfaction and a complete customer experience.
- Ability to lead the resolution outcomes of customer's complex technical issues, with minimal direction.
- Working with our newest products and technologies, you are curious and have a growth mind set to continuously learn about our products, sub-systems and other technologies.
- Ability to work with a small experienced global team that is passionate about the customer's outcomes, helping each other thrive and being an owner of the resolution.
- Strong interpersonal and communication skills, both oral and written.
- Must be able to articulate deeply complex technical topics to customers, peers, and non-technical personnel in an influential and understandable manner.
- Ability to defuse complicated technical and political situations with enterprise customers.
- Be an analytical thinker with show attention to detail.
- Ability to communicate effectively with management on special projects, including project updates, etc.
- Hold a BS in Computer Sciences (or related degree) or showcase equivalent experience
- Provide at least 8 years of relevant work experience
- 3+ years of knowledge of load balancers, web servers, caching, and web-enabled applications and their associated protocols, e.g., HTTP, TCP/IP, WebSocket
- 2+ years with SSL, SMTP, DNS, etc.
- 3-plus years of knowledge of Linux or Unix, preferably at a system administrator level
- Comfortable in a highly technical software support environment
- Experience with network troubleshooting using tools like tcpdump or Wireshark
- Container platforms (eg. Docker, Kubernetes, Istio, OpenShift)
- Troubleshooting REST APIs (familiar with JSON and YAML)
- Scripting and/or Automation (eg. Python, Shell scripts, Ansible)
- Cloud platforms and infrastructure (eg. AWS/Azure/GCE, Terraform)
- Shell environments (eg. Bash)
- Familiarity with proxy servers (eg, NGINX)
- Experience with system tools, such as SystemTap and DTrace, are a plus
- Comfortable with the layers of abstraction present in virtualization, encapsulation, and clustered computing environments.
- Familiarity with a wide variety of networking topics.
- Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.
- KCS Practices certification a plus
-
IT Collaboration Support Engineer
hace 7 horas
Flex Guadalajara, MéxicoAt Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative cu ...
-
Customer Support Engineer
hace 7 horas
BMC Software Guadalajara, México**Basic Information**: · Country · Mexico · State · Jalisco · City · Guadalajara · Date Published · 14-Mar-2023 · Job ID · 36660 · Travel Amount · None · **Description and Requirements**: · LI-OG1 · BMC works with 86% of the Forbes Global 50 and customers and partners around the ...
-
Technical Support Engineer
hace 7 horas
Brightcove Guadalajara, México**Responsibilities**: · - Analyze technical trends and recommend product and documentation enhancements. · - Actively contribute to our online community and knowledge database for up-to-date customer information and solutions. This is a global team, so this role will be interacti ...
-
Process Support Engineer Career
hace 5 días
Continental Tlaquepaque, MéxicoYour tasksDesarrollar de manera autónoma tecnologías, procesos y equipos de manufactura para la producción de unidades electrónicas automotrices, siguiendo los lineamientos locales y corporativos de las diferentes tecnologías. ContriBAir fuertemente a la mejora continua de los eq ...
-
It Support Engineer
hace 4 días
Flex Guadalajara, MéxicoFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as ...
-
Product Support Engineer
hace 1 semana
OMRON Corporation Guadalajara, Jal., MéxicoWe are looking for our next Product Support Engineer based in Guadalajara. · Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relays, Switches, Connector ...
-
Product Support Engineer
hace 4 días
Tiger Text Guadalajara, MéxicoExternal Description · We are looking for our next Product Support Engineer based in Guadalajara. · Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relays, ...
-
D Support Engineer
hace 5 días
Axented Guadalajara, MéxicoWe are seeking a highly skilled D365 Support Engineer (CE) to join our team. In this role, you will be responsible for providing technical support to our clients using Dynamics 365 CE. You will play a crucial role in maintaining and troubleshooting our clients' CE systems, ensuri ...
-
Security Support Engineer
hace 2 días
F5 Guadalajara, México De jornada completaAt F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from frau ...
-
Application Support Engineer
hace 5 días
F5 Networks, Inc. Guadalajara, MéxicoApplication Support Engineer page is loaded Application Support Engineer Apply remote type Hybrid locations Guadalajara time type Full time posted on Posted 2 Days Ago job requisition id RP At F5, we strive to bring a better digital world to life. Our teams empower organizations ...
-
Application Support Engineer
hace 5 días
F5 Networks, Inc. Guadalajara, Jal., MéxicoApplication Support Engineer page is loaded · Application Support Engineer · Apply remote type Hybrid locations Guadalajara time type Full time posted on Posted 2 Days Ago job requisition id RP At F5, we strive to bring a better digital world to life. Our teams empower organiz ...
-
Product Support Engineer
hace 2 días
OMRON Guadalajara, MéxicoExternal Description · We are looking for our next Product Support Engineer based in Guadalajara. · Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relay ...
-
Product Support Engineer
hace 4 días
Tiger Text Guadalajara, Jal., MéxicoExternal Description · We are looking for our next Product Support Engineer based in Guadalajara. · Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relay ...
-
Workday Support Engineer
hace 3 días
Astrazeneca Guadalajara, México**What you'll do**- Functional Analyst that will be responsible for making configuration changes in workday as per Business requirements.- Transfer knowledge of system deployment and functionality to business users via formal and informal training sessions- Pro-actively seeks and ...
-
Tier 2 Support Engineer
hace 5 días
Helpware Inc. Guadalajara, MéxicoAbout Us Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-i ...
-
Tier 2 Support Engineer
hace 5 días
Helpware Inc. Guadalajara, Jal., MéxicoAbout Us · Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering bes ...
-
Network Support Engineer Ii
hace 4 días
F5 Networks, Inc. Guadalajara, MéxicoNetwork Support Engineer II (LATAM) page is loaded Network Support Engineer II (LATAM) Apply remote type Hybrid locations Guadalajara time type Full time posted on Posted 2 Days Ago job requisition id RP At F5, we strive to bring a better digital world to life. Our teams empower ...
-
Tier 2 Support Engineer
hace 1 día
Helpware Inc. Guadalajara, MéxicoAbout Us Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-i ...
-
Tier 2 Support Engineer
hace 2 días
Helpware Inc. Guadalajara, Jal., MéxicoAbout Us · Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering bes ...
-
L2 Network Support Engineer
hace 5 días
Terss Guadalajara, México De jornada completaThe ideal candidate will be responsible for providing second-level support for network-related issues, focusing specifically on Azure cloud services. This role requires a deep understanding of Azure networking, troubleshooting abilities, and the capability to collaborate with cro ...
Application Support Engineer - Guadalajara, México - F5
Descripción
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Come partner with our customers on their multi-cloud journey and support our most sophisticated technologies You'll find your time investigating issues and developing deep skills related to container environments, Kubernetes/Istio, REST APIs, automation, Linux administration, networking and application security.
Show us your passion for solving problems, learning new technologies, and sharing knowledge with others We want to see you perform under pressure, digging deep to extract problem descriptions and drive them to resolution.
This opportunity will allow you to explore and focus on supporting our core products
What will you do?
How do you qualify?
Knowledge that you will utilize:
Strong working experience with the following:
Preferred Qualifications
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.