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    Enterprise Services Manager - Mexico City, México - Robert Walters

    Robert Walters
    Robert Walters Mexico City, México

    hace 1 semana

    Default job background
    De jornada completa Tecnología / Internet
    Descripción

    We are innovators in revolutionizing the way businesses understand and enhance customer experiences. Our software solutions empower leading brands across industries to elevate frontline interactions, build high-performing teams, and craft products that resonate with consumers worldwide.

    What you'll need to succeed in this role:

    • 8+ years of professional experience, in a technology and customer-facing role.
    • 3-5 years of direct client management experience.
    • Technical Project Management experience, including the ability to oversee software implementations, and ensure successful delivery of projects.
    • Minimum 2 years of management experience, including building and leading high-performing teams.
    • Strong analytical and problem-solving skills with a history of driving impact within an organization.
    • Bilingual English.

    What you'll be doing:

    • Lead a team of 10-15 Technical Account Managers (TAMs) to provide top-tier technical support and technology configuration services.
    • Manage team capacity, forecasting, financial performance, and resource allocation.
    • Recruit, onboard, train, and retain exceptional talent.
    • Offer coaching and mentorship to guide TAMs' career development.
    • Collaborate with cross-functional counterparts to enhance the customer experience and shape product roadmap.
    • Maintain expert knowledge of our platform to drive improvements in product quality and customer experience.

    What they offer:

    • An environment where strategic risks are encouraged, and complex problems are solved collaboratively.
    • Opportunities for growth and development, with demonstrated success leading to impactful decision-making.
    • A culture of teamwork and collaboration, where individual success is intertwined with team success.
    • Work-life integration with office events, team outings, and wellness reimbursement.
    • Comprehensive benefits package including life and health insurance.
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