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Santiago de Querétaro

    Customer Service Manager- Automated Systems - Santiago de Querétaro, México - Acensblue

    Acensblue
    Acensblue Santiago de Querétaro, México

    hace 2 semanas

    Acensblue background
    Contract
    Descripción

    Worldwide company leader in finishing Systems is looking for a Customer Service Manager.

    Requirements

    Academic studies: Electric Engineering or Mechanical Engineering

    Experience: 10 years in the area of finishing systems, painting machinery, etc.

    Language: Spanish and English advanced (Conversational)

    Software: PLC (Allen Bradley, Siemens)

    Valid Passport & Visa for the U.S

    Available for business trip

    Main activities:

    • Priortitize and handle initial customer service requests, including those related to warranty items.
    • Maintain clear and effective communications with Project Managers and customers.
    • Coordinate the activities of the field service personnel to optimize customer service.
    • Provide qualified support personnel to the project Management promptly.
    • Facilitate customer training by supplying necessary materials and personnel.
    • Collaborate with Project Managers to identify cost-effective, successful solutions for service and startup issues.
    • Ensure personnel assigned to project teams are skilled and capable of completing their work efficiently under the Project Manager guidance.
    • Develops startup and service capabilities for all system components.
    • Offer innovative concepts to enhance installation and service capabilities.
    • Assume the role of Project Manager for Service and System Upgrade work.
    • Analysis of technical aspects of the project installation startup and training activities identifying potential risks and taking necessary measures to ensure overall system performance.
    • Use tools such as briefing meetings, installation schedules, startup checklists, prepared training material, focused problem-solving sessions, and description of operations to gather information.
    • Review and approve all change orders to the contract with the customer and subcontractors for service work.
    • Provide support to sales, estimating, and manufacturing as needed.
    • Conduct research to identify opportunities for improvent and develop installation and field tools that enhance customer service performance.

    Benefits

    • Salary negotiable according to experience and knowledge
    • Law benefits and more
    • Food vouchers
    • Saving funds
    • Vacation bonus
    • Be part to collaborate in an international team
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