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San Luis Potosí

    On-Site Service Specialist - San Luis Potosí, México - HITACHI ENERGY MEXICO, S.A. DE C.V.

    HITACHI ENERGY MEXICO, S.A. DE C.V.
    HITACHI ENERGY MEXICO, S.A. DE C.V. San Luis Potosí, México

    Encontrado en: Talent MX C2 - hace 2 días

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    De jornada completa
    Descripción

    Description

    :

    Your Responsibilities:

  • Diagnoses and resolves IT-related issues effectively and efficiently.
  • Ensures that computers are delivered in a 'ready-to-use' condition for IT users.
  • Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
  • Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
  • Conducts regular inventory checks for relevant hardware.
  • Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
  • Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
  • Identifies and report potential risks that could impact the quality of OSS services.
  • Offers support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
  • Hosts and assist third-party technicians.
  • Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
  • Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
  • Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
  • Recommends equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable)
  • Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable)
  • Responsible for the setup and deployment of hardware of various types of software. (when applicable)

    • Your Background

  • The work is 100% in person at our unit in Reynosa, Mexico.
  • Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
  • Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
  • Proactive and solution-oriented mind-set
  • Demonstrates an ability to work independently and is self-driven

    • Tools:

  • Service Now
  • MS Office 365
  • Windows
  • iOS
  • Asset Management Tools.

    • Methodologies:

  • ​Lean 6 Sigma
  • ITIL
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