Trabajos
>
Mexico City

    Technical Support Analyst - México - Research Solutions, Inc.

    Research Solutions, Inc.
    Research Solutions, Inc. México

    hace 2 semanas

    Default job background
    Descripción

    Role

    The Technical Support Analyst works towards ensuring the efficient operation of our employees' software and hardware systems. Your responsibilities will encompass a wide range of tasks focused on technical support . The position reports to the Technical Support Manager.

    Responsibilities

    • Manage technical support tickets in Zendesk ticketing system, including gathering necessary information to resolve or escalate the ticket appropriately and providing detailed documentation of steps taken
    • Troubleshoot and resolve software and hardware problems for Windows and macOS company laptops using GoToAssist remote desktop software
    • Assist users with hardware-related issues by walking them through reasonable steps remotely and/or contacting manufacturer for hardware under warranty
    • Ensure all equipment is up to date with the latest software updates.
    • Provide technical assistance to end-users, resolving hardware and software issues.
    • Install / update approved software on company laptops
    • Assist with administrative tasks in Microsoft 365, HubSpot, and other systems, strictly adhering to company policies and with a security-first mindset.
    • Eagerness and aptitude to learn new systems and skills on an ongoing basis as our company grows.

    Requirements

    • Above average Windows 10 and 11 knowledge
    • Above average Microsoft 365 knowledge
    • Proficient written and verbal communication skills in English and Spanish
    • Motivation to use down time to learn new skills; insatiable desire to learn and improve.
    • Strong organizational skills with the ability to manage multiple tasks and priorities
    • Detail-oriented and proactive attitude, willing to take initiative
    • Excellent problem-solving skills and a logical approach to challenges
    • Strong interpersonal skills, capable of working effectively in a team environment
    • Critical thinking skills – ability to interpret tickets and information in them provided by users using context clues, fact-finding, existing IT procedures, and approval structure, and to take the appropriate actions to determine most effective resolution
    • Windows technical support experience
    • Ability to follow instructions in English
    • Ability to focus on tasks without becoming distracted
    • Security mindset – perform job in a way that keeps data and hardware security foremost priority and relies on established approval guidelines

    Desired Skills:

    • Experience as a Desktop Support Technician or similar role.
    • Experience working in a medium-sized business environment.
    • Strong technical skills in desktop hardware, operating systems, and software applications.
    • Familiarity with the concept of a ticketing system
    • Outstanding interpersonal and customer service skills.
    • Ability to work independently and as part of a team.

    Our People & Culture

    We believe that anything is possible when the right people come together. Our culture is where people unite, support, and collaborate to do incredible work. We are a team that trusts, promotes, and celebrates each other because we know that when we win, we win together.

    About Research Solutions

    At Research Solutions (NASDAQ: RSSS), we provide cloud-based technologies to streamline the process of obtaining, managing, and creating intellectual property. Founded in 2006 as Reprints Desk, the company was a pioneer in developing solutions to serve researchers. Today, more than 70 percent of the top pharmaceutical companies, prestigious universities, and emerging businesses rely on Article Galaxy, the company's SaaS research platform, to streamline access to the latest scientific research and data with 24/7 customer support. For more information and details, please visit

    #J-18808-Ljbffr
  • Odoo, Inc.

    Application Support Analyst

    hace 5 días

    Odoo, Inc. Ciudad de México

    ¿Te apasiona la tecnología y el servicio al cliente? · Buscamos un _Application Support Analyst _para unirse a nuestro equipo en una empresa innovadora y en constante crecimiento. Como parte de este papel, ayudarás a nuestros clientes a sacar el máximo provecho de nuestros produc ...

  • Odoo, Inc.

    Functional Support Analyst

    hace 1 semana

    Odoo, Inc. Ciudad de México

    Como _**Functional Support Analyst **_ colaborarás con varios equipos para hacer felices a nuestros clientes actuales y potenciales así como a nuestros compañeros, encontrando de forma estratégica las mejores soluciones a sus incidencias. · Tu misión consistirá en ayudar a los us ...

  • Citi

    Apps Support Sr Analyst

    hace 2 días

    Citi Ciudad de México

    El Analista Sénior de Soporte de Aplicaciones es una función profesional de un empleado experimentado. Aplica profundos conocimientos sobre la disciplina al contribuir con el desarrollo de nuevas técnicas y la mejora de los procesos y el flujo de trabajo para el área o función. I ...

  • ABBVIE

    Business Intelligence Support Analyst

    hace 1 semana

    ABBVIE Ciudad de México

    Liderar procesos claves del área de In Field Team Excellence como la obtención y análisis de base de datos (GSDT, PMM, OCH, INEFAM PULSE, etc.), para la medición de indicadores de desempeño: Market Share, crecimiento, índice de evolución, CAGR, etc. integrando dicha información e ...

  • Colektia

    IT Support Analyst Jnr

    hace 6 días

    Colektia Ciudad de México

    Colektia es la primera empresa de cobranza basada en inteligencia artificial y considerada una de las startups con mayor oportunidad de crecimiento en Latinoamérica. Estamos buscando personas que quieran construir algo memorable. · Si te gustan los retos y deseas llevar tu desarr ...

  • Odoo Technologies

    Customer Support Analyst

    hace 1 semana

    Odoo Technologies Miguel Hidalgo, México

    **Vacante para la empresa Odoo Technologies en Miguel Hidalgo, Ciudad de México**: · Estamos en busca de un Analista de Soporte al Clientepara unirse a nuestro equipo en México · **La posición es 40% trabajo remoto y 60% trabajo presencial en nuestra oficina ubicada en colonia Gr ...

  • Odoo, Inc.

    Functional Support Analyst

    hace 1 semana

    Odoo, Inc. Tlahuac, México

    Como analista de soporte al cliente colaborarás con varios equipos de servicio para encontrar, de forma estratégica, las mejores soluciones a los problemas de nuestros clientes actuales y potenciales, así como de nuestros compañeros. · Al llegar una solicitud de un cliente a trav ...

  • Citi

    Business Support Office Analyst Comm Cards- C11

    hace 5 horas

    Citi Ciudad de México

    El Analista Intermedio de Planificación y Análisis de la Unidad de Negocio (Business Planning & Analysis, BP&A) es una función profesional de un empleado en desarrollo. Se ocupa de la mayoría de los problemas de forma independiente y tiene cierta libertad para resolver problemas ...

  • Trisept Solutions

    Customer Support Analyst

    hace 1 semana

    Trisept Solutions México

    At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world. · **A successful ...

  • Trisept Solutions

    Customer Support Analyst

    hace 5 días

    Trisept Solutions México

    At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world. · Grow your caree ...

  • Warner Bros. Discovery

    Analyst, Application Support

    hace 5 horas

    Warner Bros. Discovery Ciudad de México

    **_Every great story has a new beginning, and yours starts here._** · **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** · **Who We Are ** · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, ...

  • Cambridge University Press & Assessment

    Tech Support Analyst

    hace 3 días

    Cambridge University Press & Assessment Ciudad de México

    **Salary**: Competitive · Location: Mexico · Contract: Permanent · We are Cambridge University Press & Assessment (CUPA), a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. · We are looking for a Tech Support Analyst t ...

  • Bentley Systems

    Customer Support Analyst

    hace 1 semana

    Bentley Systems Ciudad de México

    **Customer Support Analyst** · **Location**: Home-Based Mexico / Remote. · **Position Summary**: · We are seeking a talented individual to join our successful team of **User Support** providing technical support to Bentley's user base in North and South America. This position ser ...

  • Bayer

    Accrural Support Analyst

    hace 1 semana

    Bayer Ciudad de México

    **Bayer es una compañía global con competencias centradas en los campos de las ciencias de la vida de la salud y la agricultura. Sus productos y servicios están diseñados para beneficiar a las personas y mejorar su calidad de vida. En Bayer tienes la oportunidad de ser parte de u ...

  • TD SYNNEX

    Technical Support Analyst

    hace 1 semana

    TD SYNNEX Ciudad de México

    The Security Ops Center (SOC) Engineer - Level II is responsible for implementing and supporting security technology solutions globally. · Leads or serves as multi-discipline technical resource in IT security projects intended to continually improve the security infrastructure an ...

  • ICON plc

    Application Support Analyst

    hace 3 días

    ICON plc Ciudad de México

    At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives. · Our 'Own It' culture is driven by four key values that bring us together as individuals ...

  • Adenza

    Cloud Support Analyst

    hace 2 días

    Adenza Ciudad de México

    Division Overview · Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on ...

  • PUMA

    Analyst IT Retail Support

    hace 1 día

    PUMA Ciudad de México

    **YOUR TALENT**: · Conocimiento en business intelligence, EDI e interfaces. · Enfocado a la automatizacipon de procesos. · **YOUR MISSION**: · Indispensable manejo de base de datos SQL. · Se requiere experiência dando soporte a sistemas de Punto de Venta (de preferencia Retail Pr ...

  • Odoo, Inc.

    Functional Support Analyst

    hace 1 semana

    Odoo, Inc. Ciudad de México

    Odoo is the world's top open-source ERP SaaS software, and Technical Support is the key to our future success Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software. · This role collaborate ...

  • Santamarina y Steta SC

    Support Analyst

    hace 1 día

    Santamarina y Steta SC Miguel Hidalgo, México

    We are looking for a support analyst for mexico city office for our IT team. · **RESPONSIBILITIES AND DUTIES**: · - Assist to collect and prepare collection reports on weekly basis and evaluate process and measure efficiency of all portfolios and forecast all monthly collection o ...