- Creates and drives implementation of service strategy as a member of the management team.
- Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
- Executes service and sales channel strategy within their own area of responsibility.
- Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.
- Drives consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).
- Ensures customer focus, understanding of sense of urgency and care in their own area of responsibility.
- Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
- Runs the day-to-day service business to ensure profitable growth and improvement of service productivity.
- Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
- Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
- Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.
- Bachelor ́s Degree in Electric o Mechanical Engineer, Industrial or automation Engineer, Business Management.
- +8 years of experience working in Mexican and CA&C Electrical Systems industry.
- Manufacturing Knowledge.
- Experience in Large projects (3M USD or higher).
- Industry Segment knowledge (Minning, Oil & Gas Utilities, Food & Beverage, Water & Wastewater, Building/Infrastructure).
- Proven Leadership experience.
- Contract Management, Install Base Management, Project and Cost Management.
- Customer Service and Digital Service (SAAS).
- Availability to travel (40% national and international).
- Advanced level of English.
-
Service Account Manager
Encontrado en: Talent MX C2 - hace 18 horas
airbus Mexico City, México De jornada completaJob Description: · Se requiere disponibilidad para viajar y trabajar de manera presencial oficina & visitas a cliente · PROPÓSITO DEL PUESTO: Realizar la gestión, administración de proyectos y servicio y despliegue de redes de Radiocomunicación (Tetrapol y Tetra) y/o de Banda Anc ...
-
Customer Service Manager/ Tampico
Encontrado en: Buscojobs MX C2 - hace 1 día
Trust People MéxicoComo Customer Service Manager Tampico, tu responsabilidad principal será liderar y dirigir al equipo de servicio al cliente para garantizar el cumplimiento y superación de los estándares establecidos. Esto se logra mediante el seguimiento de SLAs, la implementación de soluciones ...
-
Affinity Service Delivery Manager
Encontrado en: Talent MX C2 - hace 18 horas
WTW Ciudad de México De jornada completaEs un rol que juega un papel primordial en el ciclo de entrega de proyectos tecnológicos para la línea de negocio al conectar con las áreas involucradas desde una perspectiva eficiente y sustentable. Este perfil debe interactuar en detalle con los equipos centrales de tecnología, ...
-
Digital Service Manager Staffing NORTE
Encontrado en: Jooble MX O C2 - hace 6 días
STEFANINI LATAM Ciudad de MéxicoEl Service Manager para Proyectos de Desarrollo de Software y Staffing es un líder estratégico y operativo responsable de gestionar eficientemente los servicios de desarrollo de software y la provisión de personal técnico. Este rol se centra en la satisfacción del cliente, la cal ...
-
Digital Service Manager Staffing GDL
Encontrado en: Talent MX C2 - hace 1 día
Stefanini Ciudad de México effectiveJOB DESCRIPTION · El Service Manager para Proyectos de Desarrollo de Software y Staffing es un líder estratégico y operativo responsable de gestionar eficientemente los servicios de desarrollo de software y la provisión de personal técnico. Este rol se centra en la satisfacción ...
-
Service Manager
Encontrado en: Buscojobs MX C2 - hace 1 día
Mühlbauer Gmbh & Co. Kg Xico, México**Tu área de responsabilidad**: Estarás desplegado en operaciones de servicio, en el area de producción y personalización de tarjetas inteligentes y semiconductores Realizas el mantenimiento y las reparaciones de nuestras máquinas en las instalaciones del cliente Analizarás error ...
-
Service Delivery Manager
Encontrado en: Buscojobs MX C2 - hace 1 día
Aci Group Xico, México**Gestor de demanda / Service Delivery Manager****Conocimientos**: Liderazgo y coordinación de equipos multidisciplinarios (Equipos squad) Distribución de tareas y recursos para la ejecución de proyectos Control de indicadores para medir el progreso y la eficacia de los equipos d ...
-
Service Delivery Manager Ti
Encontrado en: Buscojobs MX C2 - hace 1 día
Experis Xico, MéxicoExperis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, en Experis IT estamos buscando:**Service Delivery Manager.****Actividades**:- Gestión de proyectos en paralelo.- Preventa de soluci ...
-
Service Account Manager
Encontrado en: Buscojobs MX C2 - hace 1 día
Tiger Text Xico, MéxicoJob Description : Se requiere disponibilidad para viajar y trabajar de manera presencial oficina & visitas a cliente · PROPÓSITO DEL PUESTO : Realizar la gestión, administración de proyectos y servicio y despliegue de redes de Radiocomunicación (Tetrapol y Tetra) y / o de Banda A ...
-
Service Account Manager
Encontrado en: Buscojobs MX C2 - hace 12 horas
Tiger Text Xico, MéxicoJob Description : Se requiere disponibilidad para viajar y trabajar de manera presencial oficina & visitas a cliente · PROPÓSITO DEL PUESTO : Realizar la gestión, administración de proyectos y servicio y despliegue de redes de Radiocomunicación (Tetrapol y Tetra) y / o de Banda ...
-
IT Service Manager
Encontrado en: Jooble MX O C2 - hace 19 horas
Citigroup Inc. MéxicoThe Infrastructure Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to ...
-
IT Service Manager – Field Services
Encontrado en: beBee S2 MX - hace 2 días
CitiGroup Ciudad de México De jornada completa· The Infrastructure Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is ...
-
Sales And Product Service Published: Apr Key Account Manager Tlajomulco, Jalisco, Mexico
Encontrado en: Buscojobs MX C2 - hace 1 día
Sandvik Group México¿Enfoque al cliente, pasión por ganar, ganas de ser parte de una compañía ganadora? · Estamos interesados en tu talento · Como Key Account Manager será responsable del desarrollo y la implementación del proceso de Gestión de Cuenta Sustentable para las diferentes cuentas asignad ...
-
Managed Services Problem Manager
Encontrado en: Talent MX C2 - hace 1 día
Cisco Mexico City, MéxicoWhat You'll Do · As a Problem Manager, you will: · Collaborate with all appropriate parties to collect data for Root Cause Analysis (RCA) documents. · Support root cause investigation of high impacting incidents. · Establish and drive teams from Technical Assistance Center (TA ...
-
IT Service Delivery Manager
Encontrado en: Un mejor empleo MX C2 - hace 4 días
Nuvit Service Mexico, México De jornada completaIT SERVICE DELIVERY MANAGER · A service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are incharge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitorin ...
-
Client Services Manager
Encontrado en: Jooble MX O C2 - hace 4 días
another Ciudad de MéxicoOUR JOB IS TO REVOLUTIONIZE THE STRATEGIC COMMUNICATION · Another is a global agency created in 2004. We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México. · Why work with us? · It is a fantastic opportunity to joi ...
-
Service Delivery Manager
Encontrado en: Jooble MX O C2 - hace 4 días
Inflection Point MéxicoWhy is Perficient the best option? · Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside ...
-
Customer Service Manager
Encontrado en: Talent MX C2 - hace 3 días
AIG Mexico City, México De jornada completaCustomer Service Manager · Who we are · American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include p ...
-
Customer Service Manager
Encontrado en: Talent MX C2 - hace 4 días
ALTEN MÉXICO Mexico City, México TemporaryALTEN Mexico, a leading engineering company specializing in providing innovative solutions for engineering, technology, and product development projects, is seeking a highly skilled and experienced Customer Service Manager with expertise in AWS Cloud. ALTEN Mexico, as a subsidiar ...
-
Manager, Advertiser Services
Encontrado en: Talent MX C2 - hace 6 días
Sony Pictures Mexico City, México De jornada completaJob Description: Manager, Advertiser Services · Role summary: · The Manager, Advertiser Services acts as a service provider to SPT's 3rd Party advertising sales partner, Discovery Communications in the assigned territory as well as Sony Owned and Operated Sales offices for LATAM ...
Service Manager - Ciudad de México - ABB Schweiz AG
Descripción
Service Manager Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Implements service strategy and drives service growth at the respective unit level. Leads the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources.
Your responsibilities
Your background
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website
Work model: hybrid #LI-hybrid