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    IT Service Delivery Analyst - Coahuila, México - emerson

    emerson
    emerson Coahuila, México

    hace 4 días

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    De jornada completa
    Descripción

    Specific Responsibilities

    Planning & Administration

  • Provide information and assist IT Service Delivery Supervisor when requested
  • Follow and enforce Emerson policies regarding IT management, security, standards and procedures
  • Assists users with business proposal generation, regarding our standards and policies

    • IT Infrastructure & Support:

  • Always ensure optimum support for end-users within agreed service levels
  • Ensure that relevant IT documentation is maintained and up to date
  • Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy
  • Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk
  • Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
  • Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing
  • Support and maintain the IT Infrastructure audit compliance
  • Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
  • Uses the helpdesk as the central point for all IT issues and service requests.

    • Communication:

  • Establish good working relationship with users and other sources of support and assistance
  • Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

    • Requirements:

    Education:

  • College/University degree in a related field or experience may be considered in lieu of formal education

    • Experience:

  • 0-3 years' experience within a general IT environment

    • Skills/Knowhow:

  • Uses basic understanding of the IT Field: VMware ESXi / VCenter knowledge Windows Server 2008/2012/2016 Cisco networking knowledge CITRIX; MS Remote Access Active Directory, GPO & policy design and support Security & Compliance tools (. Ivanti/LanDesk, WSUS, Symantec, FireEye) IP networking administration and services including DNS, DHCP
  • Independently completes diverse tasks of the job and applies and enhances knowledge and skill in: Microsoft Windows Operating Systems Language: English
  • Availability to travel in the designated area/country
  • Flexible towards working hours for maintenance activities
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