Business Analyst/Solution Consultant - Ciudad de México - Salesforce, Inc.

Descripción

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Business Analyst/Solution Consultant

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

DEPARTMENT DESCRIPTION

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes We at GDC strive to foster growth & innovation with focus on performance, productivity & impact.

OVERVIEW OF THE ROLE

Our GDC is seeking a design-savvy Business Analyst/Solution Consultant to support Solution Delivery opportunities in the Customer Success Group team, lending his/her expertise to the delivery of premier Salesforce implementations and building the necessary and valuable relationships both internally and externally in order to become recognized as a world class business transformation expert.

YOUR IMPACT

You will be working directly with customers to meet their business needs. You'll create detailed requirement documentation and coordinate development of comprehensive assets to run on the OmniStudio Platform. Through the work on Salesforce Industries, you'll become a guide in educating the customer about product capabilities, identifying gaps in the processes, and servicing customers via digital channels. You shall also develop leadership skills in Agile software development.

Specific responsibilities include:

• Working closely with our customers, industry experts, product managers, and engineers to investigate business processes at a detailed level.
• Participating in business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
• Participating in discussions with various levels of customer's IT business collaborators.
• Developing strong client relationships by building trust, rapport and positive working relationships with both internal and external customers, and team members.
• Working with internal and customer collaborators to create prototypes, proof of concepts and sample mockups as a means of eliciting and defining business requirements.
• Creating and owning user stories/business requirements documents as an outcome of the requirements gathering sessions, and detailing out the user stories in the agile sprints for the scrum team to work upon.
• Collaborating with SFI's product and design teams to understand the standard methodologies and create simple and elegant flows that deliver the functionality required.
• Utilising knowledge on OmniStudio tools, including OmniScript, FlexCards, Integration Procedures to rapidly construct dynamic, omni-channel interactions.
• Attending daily stand-ups, story pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers.
• As required, participating in the UAT and release process, including test planning, development of test scripts, testing logistics, test execution, and status reporting.
• Collaborating with Salesforce Industries Product and Engineering teams to suggest enhancements in the tools from field implementation experience.
• Analyzing the data requirements, structures and integration points of the process, and creating mapping to Salesforce Industry objects or external REST endpoints.
• Identifying business process improvements and opportunities for automation.
• Documenting work using flow charts, written descriptions, screenshots and videos.
• Reacting to process and product related questions and raising issues to the correct team or to the management as necessary.
• Applying knowledge, skills and judgment to make decisions and resolve issues.

REQUIRED QUALIFICATIONS

• +5 years of experience in enterprise software as an analyst or product owner.
• Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective process designs.
• Excellent design skills, including the ability to critique visual elements and optimize user flows.
• Excellent written and visual communication skills, clearly document requirements and process assets using text, diagrams and videos.
• English intermediate/advanced skills.
• Self-directed, capable to break down complex processes, assign actions, and lead progress toward a deadline.
• Expertise in process modeling tools and standard methodologies.

PREFERRED QUALIFICATIONS

• Knowledge of Salesforce Platform and Salesforce Industries.
• Demonstrated ability in Financial Services, Insurance or Telecommunications.
• Hands-on experience of CPQ, EPC
• Knowledge of design thinking processes and tools.
• Experience working with Scrum teams and Agile Methodology.
• Certified Product Owner.

Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

NOTE: By applying to the Technical Consultant posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more
• World-class enablement and on-demand training with
• Exposure to executive leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .

Salesforce welcomes all.

About Us

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.