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    Customer Success Manager - Mexico City, México - Altair Engineering

    Altair Engineering
    Altair Engineering Mexico City, México

    hace 17 horas

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    Descripción

    Job Summary:

    We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and have the ability to quickly gain a working knowledge of Altair's data analytics software portfolio which include: RapidMiner(AI/ML platform), Monarch (data preparation), Panopticon (data visualization), and SLC (alternate SAS language environment). This posting is for a position within our Data Analytics Customer Success Team.

    This role reports to the US Manager, Customer Success Manager but will directly support one of the 3 Major Departments.

    What You Will Do:

  • Responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience to meet their strategies, objectives, and/or initiatives with our solutions.
  • Become the customer's advocate and trusted advisor for all key stakeholders in joint effort with Altair Management and Account Managers.
  • Provide support to our customers by sharing various enablement and support resources available for them.
  • Work with Customer Success, Sales, and Technical Support/Services to gather intelligence on our customers.
  • Assist with capturing client insights/use cases for deeper customer relationships.
  • Assist with creating and implementing Customer Success client messaging touchpoints & out-reaches.
  • Learn and apply customer success techniques and client engagement development practices.
  • Complete ad hoc projects, as assigned, in support of various business objectives to ensure the customer has successfully met their use cases/goals.
  • Present a "can-do" attitude, willing to jump in and help where needed.

    • What You Will Need:

    Basics:

  • Bachelor's degree in Data Science, Statistics, Computer Science, Information Technology, or a related field (Master's degree a plus).
  • Proven experience applying data analysis techniques to solve business problems.
  • Strong understanding of the CRISP-DM methodology.
  • Working knowledge of supervised, unsupervised, time series, and text mining techniques.
  • Basic understanding of ETL processes.
  • Proficiency in SQL, R, or Python (experience with all three a plus).
  • Experience working with REST APIs is preferred.
  • Excellent communication and collaboration skills with all levels of the organization.
  • Ability to think critically and solve problems independently.
  • Strong organization, planning, and time management skills.
  • Customer oriented self-starter who can work well with minimum supervision and strong attention to detail.
  • Willing to travel (<20% of time)

    • How You Will Be Successful:

  • Envision the Future
  • Communicate Honestly and Broadly
  • Seek Technology and Business "Firsts"
  • Embrace Diversity and Take Risks

    • What We Offer:

    Mexico offers the following benefits:

  • Salario Competitivo
  • Horario flexible
  • 75% prima vacacional
  • 1 mes de Aguinaldo
  • 12 días de vacaciones
  • SGMM – seguro de gastos médicos mayores
  • Seguro de vida
  • Seguro dental
  • Fondo de ahorro
  • Herramientas de trabajo
  • Vales de despensa
  • Work life Balance
  • Employee Stock Purchase Program
  • Equal Employee Opportunity
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