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    TECHNICAL SERVICES- Representative - Ciudad de México - The Sherwin-Williams Company

    The Sherwin-Williams Company
    The Sherwin-Williams Company Ciudad de México

    hace 2 semanas

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    Descripción

    El Especialista de Servicio Técnico, realiza asesorías técnicas a los clientes, da solución a problemas sobre la gama de productos de la compañía, para favorecer un mejor aprovechamiento de los mismos , brinda el soporte necesario y permanente a la fuerza de ventas y a todos los distribuidores para la correcta aplicación de los diferentes sistemas de pintura.

    Realizar visitas periódicas y atención a clientes como canal principal de las necesidades e inquietudes que los clientes del segmento industrial tienen acerca de nuestros productos.

    Proveer retroalimentación del desempeño de los productos a través de un sistema de documentación adecuado y objetivo.

    Responsable de la atención y respuesta oportuna de las necesidades del cliente en su línea, proveyendo soluciones adecuadas y sistematizadas que ayuden al mejoramiento de los procesos industriales.

    Elabora y da seguimiento a las acciones preventivas y correctivas, internas y externas que ayuden al negocio a la mejora continua.

    Generar información detallada, documentada y estadística del comportamiento de los materiales en la línea del cliente.

    Proporciona evidencia de los rechazos internos y externos y da seguimiento a su resolución (piezas aplicadas, paneles estándar aplicados, muestreo de producto, fotografías y documentación por medio de los reportes institucionales)

    Conocimiento de productos pintura líquida industrial.

    Experiencia con trato directo con el cliente en las líneas productivas.

    Igualación o ajuste de colores, conocimiento del sistema de color.

    Procesos de aplicación de pintura líquida industrial y procesos de reparación.

    Manejo de distintos equipos de aplicación y conocimiento de las variables que ayuden a resolver temas de aplicación en campo.

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