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Customer Care Representative - Monterrey, México - Afni, Inc.
Descripción
The Customer Service Representative is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client's billing questions, upgrades, basic tier 1 tech support, promotions, activation of devices,disconnects and retention, just to name a few.
The position requires empathy and the ability to handle stressful and sometimes angry calls.Requirements:
High School Diploma/GED6 Months of Call Center ExperienceEnglish Level B2/C1 (Conversational)
Requirements:
The Customer Service Representative is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client's billing questions, upgrades, basic tier 1 tech support, promotions, activation of devices,disconnects and retention, just to name a few.
The position requires empathy and the ability to handle stressful and sometimes angry calls.Requirements:
High School Diploma/GED6 Months of Call Center ExperienceEnglish Level B2/C1 (Conversational)