- Creation and Modification of Customer and Professional Accounts in Salesforce
- Creation and Modification of Commercial Accounts in Salesforce & SAP
- Assignment and Deallocation of Territories for commercial Sales Force for all types of accounts in Salesforce
- Affiliation and Disenrollment for Customer and Professional accounts in Salesforce
- Subordination and de-subordination of Customer and Comercial Accounts in Salesforce
- Dissemination of Salesforce LATAM Metrics reports to Commercial Team
- Creation and modification of commercial accounts for employee sales
- Assurance of data quality maintained
- Proactive participation on local and regional projects regarding Customer Master
- Active participation, transfer of knowledge and good practices sharing local requirements on global projects among collaboration with the ICO
- Generation and Analysis of Territory List Reports, used by Commercial Team for correct territory assignment in Salesforce & Excel *
- Generation and Analysis of Account Affiliation Reports, used by Commercial Team for correct territory assignment in Salesforce & Excel *
- Generation and Analysis of Account Subordination Reports in Salesforce & Excel *
- Management and generation of reports for Salesforce KPI's on Leads and Field Requests*
- AFCM Controls for Changes and Creations on Customer Master*
- Monthly presentation of Customer Master results, KPI's, volumes, risks, success stories and highlights*
- Validation and / or revision of supporting documentation for commercial account creation*
- Provide training to sales team regarding the usage of tools used by Customer Master Administrators, example Salesforce & CAC form*
- Local Process Owner for Customer Master as a first-tier contact for regional and global initiatives *
- Creation and follow up of incidents on ITSM portal regarding Customer Master
- Licenciatura completada a fin
- Años de Experiencia de 0 a 2 años
- SAP
- Sales Force
- Excel intermedio
- Inglés básico
- Opportunity to join a growing, early-stage organization built within a mature, stable global company.
- Friendly working environment and a diverse and highly motivated team
- Individual career development plan and possible career growth within a newly created account
- Truly international environment and daily interactions with colleagues and stakeholders from all over the world
- Attractive benefits & compensation package
- Flexible hours and remote work possibilities
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Customer Master Administrator LATAM - Ciudad de México - MX19 Alcon Laboratorios S.A. De C.V. Company
Descripción
As a Customer Master Administrator LATAM is responsible for administration and maintenance of external customer master data and the execution of data governance policies and procedures in Salesforce and SAP systems.
WHAT YOU'LL BRING TO ALCON:
HOW YOU CAN THRIVE AT ALCON: