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    Customer Services Representative - Mexico City, México - Concord Servicing

    Concord Servicing
    Concord Servicing Mexico City, México

    hace 1 semana

    Default job background
    De jornada completa
    Descripción

    If you enjoy interacting with customers, we want to meet you

    Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes.

    The Concord team is hiring resilient and positive Customer Service Representatives who are committed to providing excellent customer service.

    Essential Duties and Responsibilities:

    • Responsible for answering incoming calls and contacting customers to provide information or a resolution to their inquiries within the time frame or guidelines established.
    • Responsible for completing paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines established.
    • Comply with all applicable laws and regulations as they pertain to each call.
    • Handle irate customers in a professional manner.
    • Assist operational groups with tasks and/or projects as needed.
    • Able to react to change productively and handle other tasks as assigned.

    Requirements

    Qualification/Requirements:

    • Excellent communication skills. Good grammar, voice and diction. Ability to communicate effectively with public and coworkers in a professional and courteous manner.
    • Excellent customer service skills (friendly, courteous and helpful)
    • Knowledge of loan calculations, 10 Key, Word, Excel, Microsoft Outlook
    • Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
    • Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
    • Must be willing and able to work in excess of 40 hours per week when business conditions or special projects such as conversions, maintenance season, month end preparation, internal audits and client visits make such scheduling necessary.

    Benefits

    • Salary 16,400 per month
    • Commissions
    • Pantry vouchers
    • Grocery tickets
    • Mexico law benefits
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