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    Customer Care Analyst - México - Club De Descuentos Vacacionales Mx

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    Descripción

    Considera tu siguiente paso de carrera como Customer Care Analyst en el departamento de Social Media de Unlimited Vacation Club.

    En esta posición serás responsable de atender solicitudes de socios, prospectos y colleagues a través de medios digitales, así como la creación de contenido para las diferentes plataformas.


    Principales responsabilidades:

    Atención a clientes a través de las distintas plataformas
    Reporte de listening
    Llenado del log de Social Care y elaboración de dashboard de KPIs
    Creación de contenidos
    Reportes mensuales
    Requisitos:
    • Licenciatura en mercadotecnia, comunicación o carrera afín.
    • Inglés avanzado
    • Al menos 2 años de experiência en atención a clientes y redes sociales Conocimiento de plataformas en redes sociales (Facebook, Instagram, Twitter, TripAdvisor)
    • Conocimiento de manejo de crisis de marca
    • Disponibilidad de viajar nacional e internacionalOfrecemos: Sueldo mensual: 20600 pesos brutos + Prestaciones de leyHorario: sábado a miércoles de 11am a 8 pmModalidad de trabajo hibridaTipo de puesto: Por tiempo indeterminadoSalario: $20,600.00 al mesHorario:
    • Turno de 8 horasPrestaciones:
    • Seguro de vida
    • Servicio de comedor
    • Trabajo desde casaPregunta(s) de postulación:

    ¿Cúal es tu expectativa salarial?
    Idioma:
    Inglés (Obligatorio)

    Lugar de trabajo:
    Empleo presencial

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