- To improve training/nesting final throughput , by improving training and nesting curriculum, materials and delivery of training (Training Final Throughput %; Immersion DPAD)
- To help achieve excellence in the Winback Division, call handling and mastery of sales techniques, rebuttals and script delivery . (Salesmanship %)
- Identify and Improve Coaching Methods to enhance development of agents through coaching.(Tenured DPAD)
- To help achieve excellence in Winback department`s deals Payability , though Product, Procedure, Marketing 101 and Omotenashi knowledge (Payability %)
- To Onboard and Train New Leaders to perform leadership roles inline with 411 Leadership Foundations and Department Requirements. (Salesmenship, DPAD)
- Develop Needs Assessment process and create an Instructional Design Process with appropriate delivery methods and post-training evaluations.
- Recommend solutions for performance issues and potential areas of training for new or tenured representatives.
- Work with all department leaders for key employee relations projects and initiatives that have strategic and organization-wide impact.
- Provide support to Department Leaders in responding to trainee issues.
- Coordinate efforts to ensure the full utilization of all site training facilities, processes, resources, and equipment.
- Work closely with management to ensure that all policies, programs, and processes are developed, implemented, communicated, and consistently administered in compliance with organizational objectives and with relevant laws and regulations.
- Resolve and respond to Training issues and questions from leaders and employees on the application and interpretation of processes and policies.
- Continuously seek and support new approaches, practices, and processes to improve the effectiveness and efficiency of Training services that includes, but not limited to the following:
- Observe Classes – both for front-line staff and leaders
- Observe coaching sessions and validate its effectiveness
- Provide Feedback to Sales leaders on tasks.
- Listening to call recordings
- Conduct Onboarding training for new leaders
- Work with HR and top management to identify and implement training and development programs for leaders that are aligned to the organizational goals
- Perform other duties and responsibilities as assigned that are appropriately needed to address business needs.
- Uptraining and Developmental of Department Leaders
- Coordinate, Manage Registrations and perform follow up discussions on Leaders enrolled in Company Leadership Program
- Conduct Onboarding training for new leaders
- Remote, Work from Home
- Work hours: 7AM to 4PM PST. Presence before or after these work hours may be required based on business needs.
- Base Salary
- Attendance/Punctuality Bonus
- Performance Bonus
- Training & Nesting Final Throughput (%)
- Immersion DPAD
- Salesmanship (%)
- Tenured DPAD
- Payability (%)
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Onboarding Manager - México - 411locals
Descripción
We are looking for a Onboarding Manager to join our growing team.
About Us At 411 Locals, our mission is to provide small businesses worldwide with simplified, effective, and affordable business services. We envision a world where entrepreneurs can start, grow, and run their ventures with confidence. As an ambidextrous group of companies, we continuously improve existing services while venturing into new markets. Scope: Accountable for the analysis, development and implementation of training strategies for new hire and up-training, plans, and processes to support organizational goals. Key Responsibilities. Responsible for:
Company Values Get Stuff Done, Deliver Results, Own It Directly Communicate, Fiercely Collaborate Innovate Always and in All Ways Domain Experts, Company Experts Growth: Customers, Company, People At 411 Locals, we are committed to fostering the growth and development of our employees. We provide clear career paths and advancement opportunities for both non-sales and sales roles. We believe in recognizing and rewarding exceptional performance and dedication. Join 411 Locals and empower small businesses globally. Experience a collaborative and innovative environment that fuels growth. Achieve meaningful results and create a future where everyone wins. To apply, please submit your resume outlining your relevant experience. We look forward to reviewing your application Note: Only shortlisted candidates will be contacted for further evaluation. #J-18808-Ljbffr