- Engage professionally with customer through multiple channels (inbound calls, outbound calls, email)
- Responsible for understanding and managing a subset of customer accounts
- Responsible for Customer Retention by fostering customer relationships and driving customer loyalty.
- Engage in active listening to promptly answer customer queries and concerns
- Work closely with the interdepartmental teams to compose joint success plans with customers outlining their objectives, timelines and effectively removing any barriers to achieving business value
- Deeply understand the Omnitracs platform's capabilities and explain them to businesses of all types – long haul transportation, last mite, ready-mix and more
- Manage customer cases to completion as escalated by the customer or internal Omnitracs teams
- Act as an escalation point for the Customer success front line of support
- Take impeccable notes and stay organized through the CRM to manage all accounts.
- Mitigate escalations and resolve customer issues.
- Guide callers through navigating the company site or using products and services
- Be an advocate for the customer, go the extra mile
- Interact with other departments to resolve customer related matters
- Work the call queue during volume spikes
- Continued Development- Learn Industry News, ELD Mandates, Issues Related to Transportation and Updates to Omnitracs Products and Services.
- Ensure team goals, team KPIs, and deadlines are met
- Perform other duties and responsibilities as assigned
- Place additional device orders and explore cross-selling opportunities.
- Experience working in a Customer Success environment o
- Familiar with DOT/FMCSA Regulations a plus
- Solutions-oriented with strong problem- solving skills
- Exceptional customer facing customer skills, the ability to quickly understand customer needs
- Team-oriented and able to build and maintain strong inter-team and inter-departmental relationships
- Excellent verbal and written English communication skills
- Ability to adapt to and learn new applications and platforms
- Ability to work independently with minimal direction
- Ability to address and resolve customer issues independently
- Ability to prioritize projects and escalate issues to the appropriate parties as necessary
- Excellent organization and time management skills
- Intermediate to advance understanding of Salesforce, Genesys a plus
- Willingness to learn and use coaching feedback to improve.
-
Customer Success Specialist
Encontrado en: Talent MX C2 - hace 2 días
Odoo Mexico City, MéxicoOdoo es un ERP, un conjunto de aplicaciones de gestión empresarial que incluye una gama de herramientas de fácil uso para optimizar y rentabilizar los negocios. Con una comunidad global activa y una red de partners establecida en más de 120 países, contamos con 8 millones de usua ...
-
Customer Success Specialist
Encontrado en: Talent MX C2 - hace 2 días
livekidpoland Mexico City, MéxicoResumen del puesto: Incorporación y acompañamiento de nuevos clientes, servicio al cliente, desarrollo de producto y tareas de cobranza. · Ubicación: CDMX. Trabajo presencial en Roma Norte. · Tiempo y tipo de contrato: Periodo de prueba de 3 meses y por honorarios, con la posibi ...
-
Customer Success Specialist Farming
Encontrado en: Talent MX C2 - hace 5 días
Doctoralia Mexico Mexico City, México De jornada completaDescripción de la empresa · Somos una healthtech centrada en promover el acceso a la mejor gestión para médicos que quieren llevar sus consultas al siguiente nivel y gestores que buscan una solución de gama alta y robusta que pueda manejar la operación de extremo a extremo. · Seg ...
-
Customer Success Specialist Farming
Encontrado en: Talent MX C2 - hace 5 días
Docplanner Mexico City, México De jornada completaDescripción del empleo · Entregar valor agregado a los doctores, brindándoles las herramientas que les ayudarán a maximizar el uso de las herramientas de la plataforma de Doctoralia, manteniéndolos comprometidos y felices . Con cada interacción brindando una experiencia para ...
-
Customer Success Specialist Farming
Encontrado en: Talent MX C2 - hace 5 días
MioDottore Mexico City, México A jornada completaDescripción de la empresa · Doctoralia es la plataforma líder en México que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. · Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígi ...
-
Customer Success Specialist Farming
Encontrado en: Talent MX C2 - hace 5 días
Doctoralia Mexico Mexico City, México De jornada completadel empleo · Entregar valor agregado a los doctores, brindándoles las herramientas que les ayudarán a maximizar el uso de las herramientas de la plataforma de Doctoralia, manteniéndolos comprometidos y felices. Con cada interacción brindando una experiencia para los pacientes y d ...
-
Customer Success Specialist
Encontrado en: Buscojobs MX C2 - hace 2 días
Shipkraken Xico, MéxicoEstamos **innovando la logística** y esto lo hemos logrado **gracias a un equipo de personas visionarias, con ganas de crecer y cambiar el mundo**.En **Skydropx** encontrarás un espacio para desarrollar tu carrera dentro de un ambiente laboral **dinámico, ambicioso y multicultura ...
-
Client Success Specialist I
Encontrado en: Jooble MX O C2 - hace 3 días
Solera Corporation Ciudad de MéxicoClient Success Specialist I page is loaded · Client Success Specialist I · Apply locations México City time type Full time posted on Posted 2 Days Ago job requisition id JR Who We Are · Solera is a global leader in data and software services that strives to transform every to ...
-
Customer Success Operations Specialist
Encontrado en: Talent MX C2 - hace 5 días
Tiger Text Mexico City, México De jornada completatransforming the way clinical care teams work and communicate. · As a Customer Success Operations Specialist, you will work closely with our Customer Success Groupto design, build, and measure scalable processes, workflows, and automations that enable our Customer Success Group t ...
-
Customer Success Specialist Operations · Mexico City · Completamente Remoto
Encontrado en: Buscojobs MX C2 - hace 3 días
Draftea Xico, MéxicoSobre nosotros · Somos una startup Mexicana de entretenimiento deportivo, hemos construido la primera plataforma de Daily Fantasy Sports de habla hispana, y continuamos construyendo productos y creando contenido para los fanáticos de los deportes en México. Estamos respaldados po ...
-
Enterprise CS Specialist
Encontrado en: Talent PR C2 - hace 4 días
InEvent Mexico City, México De jornada completaENTERPRISE CS SPECIALIST · As an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects and leading the Enterprise CS team. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, e ...
-
Webtronic Labs Digital Marketing Specialist Remoto Confidential 27/Nov/2023
Encontrado en: Jooble MX O C2 - hace 6 días
Lapieza MéxicoDigital Marketing Specialist · (Remote Latin America/Mexico) · About us: · We are a Professional Design & Development Agency that will build you an affordableand scalable software solution, aiming for the best quality. · Job Summary: · We are seeking a remote Digital Marketin ...
-
Team Lead, Marketing Automation
Encontrado en: Jooble MX O C2 - hace 6 días
Epicor Software Deutschland GmbH MéxicoThe Team Lead is responsible for overseeing and optimizing our marketing automation processes and campaigns. You will oversee a team of marketing automation specialists and collaborate closely with cross-functional teams to ensure the successful execution of marketing automation ...
-
Product Support Specialist
Encontrado en: Jooble MX O C2 - hace 3 días
Shippo Ciudad de MéxicoDescription · Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. · Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playi ...
-
Application Support Specialist
Encontrado en: Jooble MX O C2 - hace 3 días
EX Squared Outcoding MéxicoBecome an Outcoder as a Application Support Specialist · The Application Support Specialist is responsible for working as part of our IT Service Desk to oversee the onboarding and maintenance of A&H applications in a level 1 support role to streamline business operations, achiev ...
-
Senior Google Ads Specialist
Encontrado en: Buscojobs MX C2 - hace 3 días
Bamboo Works MéxicoThe successful candidate will work as a Google Ads Specialist with our Amsterdam-based client, a rapidly growing digital marketing agency. You'll have the opportunity to work on a diverse portfolio of European clients across various countries, giving you a unique chance to take c ...
-
IT support specialist
Encontrado en: Jooble MX O C2 - hace 5 días
Fabricair, Inc. MéxicoJoin Our Team as an IT Support Specialist: Spearhead Technological Innovations and Enhance Our Market Position · At the forefront of our technological advancement, we are seeking a highly motivated and skilled IT Support Specialist to join our cutting-edge team, at our Silao, Gu ...
-
Onboarding Specialist
Encontrado en: Jooble MX O C2 - hace 6 días
Upfluence MéxicoAbout Upfluence · Upfluence helps brands tell their story with powerful influencer & content marketing technology. Upfluence's software allows brands and agencies to identify and contact millions of social influencers and bloggers at scale to execute comprehensive influencer mar ...
-
Maintenance Engineer- Energy
Encontrado en: Buscojobs MX C2 - hace 14 horas
Brose México**Querétaro**:**Maintenance Engineer- Energy**: As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and ...
-
International Payroll Specialist
Encontrado en: Jooble MX O C2 - hace 2 días
Gem MéxicoAre you interested in a fast-growing business environment and have a drive for success? Are you hoping to gain valuable experience surrounded by motivated and passionate coworkers? · At Safeguard Global, our vision is to forever transform the way people work around the world. We ...
Client Success Specialist I - Mexico City, México - solera
Descripción
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit
The Role
As an Client Success Specialist you represent the face of the company. You will build and maintain strong customer relationships with our customers while resolving customer issues. The Client Success Specialist must be able to plan and execute daily and weekly, required activities. You must also be adept at multi-tasking, working within a team and other departments that drive successful business outcomes for the customer and for Solera. In this role you must be comfortable using and/or learning new or other communication and automation tools. A great candidate does well with conflict resolution and can thrive in a fast-paced, change – heavy environment. The ideal candidate is goal and detail oriented, dedicated, hard-working, and maintains a positive attitude.
What You'll Do
What You'll Bring
Qualifications
EDUCATION: Bachelor's degree or equivalent work experience and technical certifications
EXPERIENCE: One 1-2 year of experience in customer service, technical support, or administrative support preferred
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.