Trabajos
>
Mexico City

    Operations Specialist, Product Support - Mexico City, México - Stripe

    Stripe
    Stripe Mexico City, México

    hace 4 días

    Default job background
    De jornada completa
    Descripción

    Who we are

    About Stripe

    Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

    About the team

    Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions.

    As Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

    What you'll do

    Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth. If you are passionate about helping users, naturally curious, and comfortable operating in ambiguity and finding creative solutions, we want to hear from you

    Responsibilities

  • Troubleshoot and solve external user issues
  • Communicate resolutions to end users in English
  • Analyze our processes and instigate changes to help scale our operations and improve user experience
  • Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
  • Gain unique insights into how thousands of businesses on Stripe scale and operate
  • Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization
  • Be a part of building a brand new team and operational culture for Stripe
  • Partner with global operations specialists or business process owners to run a critical workflow

    • Who you are

    We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

    Minimum requirements

  • You have a user first mindset and are energized by the challenge of solving difficult problems
  • You have excellent communication skills, both written and verbal
  • You have business proficiency in written and spoken English
  • You excel in analytical thinking and problem solving
  • You might have prior experience in customer service or internal/external user facing operations
  • You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to user's challenges
  • You have a process-oriented mindset and ability to get things done
  • You enjoy working in an in-office environment with strong cross team collaboration and support
  • You are able to prioritize and enjoy working in a quick-moving environment
  • You are humble and have a proven track record for working well across teams and with external partners
  • You're willing to work a weekend 8 hour shift pattern: either Sun-Thur (with Fri and Sat off) or Tue-Sat (with Sun and Mon off)

    • Preferred Qualifications

  • Prior experience or knowledge in user support
  • Prior experience working on projects or process improvement initiatives
  • Familiarity with SQL and ability to use template or premade SQL queries as part of investigations

    • Applicants are personally responsible for obtaining and maintaining the right to work in Mexico.

    In-office expectations

    Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengalaru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

    Pay and benefits

    Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

  • DS Smith

    Production Support

    hace 2 días

    DS Smith Ciudad de México

    **Overview**: · **Production Support** · TMS Global are a wholly owned subsidiary of DS Smith PLC, a FTSE100 listed multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 ma ...

  • BigCommerce

    Product Support Engineer

    hace 4 días

    BigCommerce Ciudad de México

    **BigCommerce's** mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses. · We are ...

  • UST

    Production Support Lead

    hace 5 días

    UST Ciudad de México

    **Production Support Lead** · **Lead I - Production Support · **Who we are**: · Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transforma ...

  • Panduit

    Product Support Specialist

    hace 22 horas

    Panduit Ciudad de México

    At Panduit, Our People Make the Difference. Our diverse life experiences and perspectives fuel innovation as we explore without limits and Think Differently to help our customers better connect with those they serve. We are committed to making a positive impact on the world: Empl ...

  • Cision

    Product Support Engineer

    hace 22 horas

    Cision Ciudad de México

    Cision emplea a las personas más brillantes y apasionadas de la industria de la tecnología. Nos encantaría que te unas a nuestro equipo de trabajo Invertimos en nuestra gente a través de la capacitación y el desarrollo profesional mientras lo apoyamos en el camino, todo para que ...

  • Jobs for Humanity

    Product Support Representative

    hace 22 horas

    Jobs for Humanity Ciudad de México

    Company Description · Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or ha ...

  • HSBC

    Production Support

    hace 5 días

    HSBC Azcapotzalco, México

    -Job description · If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries a ...

  • Citi

    Middleware Production Support Manager

    hace 22 horas

    Citi Ciudad de México

    Manage and support a safe, reliable, consistent and cost-competitive technology supporting Middleware Products for Latam · Provide management, support, maintenance and performance & tuning the Middleware software in Latam and ensuring their availability, security and integrity. · ...

  • Ingenworks

    IT Technical Product Support Analyst

    hace 5 días

    Ingenworks Ciudad de México

    **About the role**: · The Technical Product Support Analyst provides support to our client's corporate customers, monitoring and maintaining our hosted systems and setting up new deployments. · **Typical day on the job**: · - Setup new environments and manage releases, help autom ...

  • Infor

    Product Support Analyst, Associate

    hace 1 hora

    Infor Ciudad de México

    **Product Support Analyst, Associate** · **Location: Mexico City, Mexico** · **A Day in The Life Typically Includes**: · - Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system. · - Deploy and configure ...

  • Atriyo LLC

    Ms Dynamics Product Support Engineer

    hace 22 horas

    Atriyo LLC Del Valle, México

    **Job Title**: Microsoft Dynamics Product Support Engineer · **Location**:Guadalajara and Mexico, City, Mexico · **Salary**:Open · **Position**:Fulltime · **Role 1: MS Dynamics 365 - F&O - Technical Engineer/Consultant** · **Role 2: MS Dynamics 365 - F&O - Finance Functional Engi ...

  • Citi

    Application Support L2 Production Management

    hace 2 días

    Citi Ciudad de México

    **Responsibilities**: · - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the busines ...

  • Citi

    Production Management Secops Application Support

    hace 1 semana

    Citi Ciudad de México

    **Responsibilities**: · - The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; ...

  • Citi

    Product Sales Support Sr Manager

    hace 1 semana

    Citi Ciudad de México

    **Responsibilities**: · - Monitors and ensures accurate execution for sales and client request to the team. · - Participates in initiatives to improve client and account management process. · - Maintains MIS to track end-to-end process for tracking turnaround times of deliverable ...

  • HSBC

    Production Support Analyst

    hace 1 semana

    HSBC Azcapotzalco, México

    Some careers have more impact than others. · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. · HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries a ...

  • Infor

    Product Support Analyst

    hace 1 semana

    Infor Iztapalapa, México

    General information- Country · - Mexico · - City · - Mexico City · - Job ID · - 39657 · - Department · - Customer Support · - Experience Level · - ASSOCIATE · - Employment Status · - FULL_TIME · - Workplace Type · - Hybrid · - Description & RequirementsA Day in The Life Typically ...

  • Capgemini

    L2 Production Support

    hace 1 semana

    Capgemini Tlahuac, México

    **RH: Dacia González** · **Location**:any state of Mexico · **Industry - Sector**:Financial Services - Banking · **What you'll do?** · - Identify defects, discrepancies, and trends by ways of code debugging or log analysis. · **What you'll bring**: · - Experience as a L2 support ...

  • Tala

    Production Support Engineer

    hace 5 días

    Tala México

    **The Role**- As a Production Support Engineer, you will support, monitor, and maintain the high availability of our platform across all of our markets. You'll work closely with engineering, CX, product, and program teams globally for production incident response and post-mortem ...

  • Emerson

    Product Support Engineer

    hace 1 día

    Emerson Xico, México

    **Responsabilidades**: Revisión Comercial y técnica de órdenes de compra tipo Proyecto y Field Service Revisión y Reporte detallado de Órdenes de Compra tipo "OM" Asignación de tareas en CRM para aprobación Comercial, Legal, Checkpoint, Crédito, Sales Credit, hasta el cierre de l ...

  • ENEA

    Product Support Engineer

    hace 5 días

    ENEA Ciudad de México

    ENEA is looking for a dynamic Product Support Engineer with excellent knowledge of the telecommunications industry based out of Mexico/LATAM region. You must be technically adept as per the skills outlined below and having business analysis; communication and customer presentatio ...